Posted Apr 02, 2021 10 views
You are the face of the company. Chat Agents communicate through live chat to answer questions, solve problems, and troubleshoot.
Since you function on the front line of customer service, it’s important that you must be comfortable communicating directly with customers.
Chat agents must have customer service experience.
Job Description:
• Receive and Promptly Respond to Customer Queries via chat
• Document Issues and Resolutions
• Learn About New Products and Services
• Develop Customer Service Solutions
• Previous experience on live chat software (such as Zendesk Chat, Kayako, Front, or Nextiva)
• Chat with multiple customers at one time
• Handle all types of customer queries and complaints
• Prompt handling of all customer queries
• Be courteous and detail oriented in giving all product options to customers
Requirements:
• Good written and verbal communication
• Strong in using desktop computer
• Good typing speed on computer
• Strong decision-making and problem solving skills
Skills
Job Details
Kareemiya Technologies
Kareemiya Technologies
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