Posted May 28, 2026 145 views
Keep Generating seeks a dedicated Account Manager to serve as the primary liaison between our clients and internal teams. This role is fully remote and based in Pakistan, with working hours from 6PM to 2AM PKT to align with North American client schedules. You will manage client onboarding, maintain strong client relationships, and oversee multiple accounts simultaneously to ensure seamless communication and exceptional service delivery. The role involves coordinating between clients and internal specialists including media buyers and funnel developers, while also managing a small team of two persons.
The ideal candidate has a minimum of four years' experience in account management or client services, with strong organizational skills and the ability to handle technical tools such as Meta Business Suite, Google Analytics, and CRM software. You will actively manage client expectations, provide timely updates, and identify opportunities to improve account health. This position demands a proactive and detail-oriented individual who takes ownership and ensures nothing falls through the cracks throughout the client lifecycle.
Responsibilities
- Conduct onboarding calls with new clients via Zoom, guiding them through technical setups including Meta Business Suite, Google Analytics, and domain hosting platforms.
- Collect and verify client assets including logos, media, branding materials, and contact lists to facilitate smooth campaign execution.
- Set clients up on communication channels such as Slack, WhatsApp, or Google Chat and explain engagement workflows.
- Configure HighLevel CRM sub-accounts and manage email forwarding settings to centralize communications.
- Schedule and lead weekly check-in calls during the first month of client engagements to ensure steady progress and rapport building.
- Serve as the main point of contact for all active clients by managing expectations, providing weekly performance summaries proactively, and maintaining professional and timely communications.
- Coordinate efficiently between clients and internal teams, including media buyers, funnel developers, and video editors to track deliverables and project timelines.
- Maintain and update internal client trackers, master documents, and task sheets in real time to reflect current account status and priorities.
- Monitor account health diligently and escalate any issues before they impact client satisfaction or campaign results.
- Ensure all client communication is clear, concise, and professional at all times to foster trust and strong client relationships.
- Keep the client roster tracker current with up-to-date spending, strategic priorities, and engagement statuses.
- Support operational tasks as the agency scales, following established standard operating procedures and providing feedback on potential process improvements.
- Lead, mentor, and coordinate a small team of two to optimize account servicing and internal collaboration in delivering client objectives.
Skills
Keep Generating
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