Posted Jul 25, 2018 15 views
About Us: KeepTruckin is on a mission to connect the world’s trucks. With the leading ELD and fleet management platform, we are bringing the trucking industry online and fundamentally changing the way freight is moved on our roads. The numbers tell the story: - The KeepTruckin network is composed of more than 200,000 trucks and is expected to grow to 400,000 by end of 2018. - We grew from $1 million to more than $50 million in annual recurring revenue in 12 months, among the fastest growing SaaS companies ever. - Our Glassdoor rating is 4.8 stars. We have built an incredible culture with high trust and transparency, where people feel empowered to do their best work. About the Job: As a Quality Assurance Specialist, you will be responsible for QA management system and monitoring/evaluating call. Creating and analyzing call reports. Responsibilities
- QA Management System
- Call Audits
- Evaluating/Monitoring Calls
- Answering calls- Live call environment
- Providing Feedback
- Reporting/Incentives etc
- Dealing with discrepancies
- Calibration/Meetings
- Orientations
- Trainings/Refreshers
- Special QA Projects
Qualifications
- Preferably graduate in any discipline
- Customer services/Quality Assurance background would be preferred
- Good communication skills in English language
- Effective listening skills
- Command over MS Office & Excel
- Must be open to feedback
- Good team player
- Skilled at maintaining multiple reports
- Well organized with attention to detail and result oriented
- Ability to work in a high-pressure work environment
- Must have good English communication (written and verbal both)
- Quick learner and active person
- Preferably a QA certified
KeepTruckin is a rapidly growing startup headquartered in San Francisco. We offer fantastic benefits, a phenomenal office culture and a stocked kitchen. As an equal opportunity employer, we are committed to diversity in the workforce. We consider qualified applicants without regard to sexual orientation, gender identity, race, veteran or disability status.
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