Posted Jan 16, 2023 235 views
Kestrel Education is looking for a pleasant Front Desk Officer to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the school for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Monitor office supplies and place orders when necessary
- Take up other duties as assigned (travel arrangements, schedules etc.)
Requirements
- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- Bachelor's degree is preferred
- Excellent English language proficiency
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Kestrel Education
A youth capacity development platform that utilizes experimental, career coaching and intellectual pathways for their progressive future and career success. The company has to its credit more than 500 acceptances among top ranked undergraduate schools in the UK, US and Canada with scholarships and financial aid of worth hundreds of thousands of dollars. It also boasts the highest success rate based on percentage of clients who worked with our team and got acceptances in major schools, including major liberal arts institutes and Ivy League universities in USA.
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