Key Account Manager

The Key Account Manager plays a vital role in developing and sustaining strong, long-term relationships with the company’s most valuable clients. This position focuses on understanding client needs, ensuring exceptional service delivery, driving revenue growth from existing accounts, and fostering client loyalty. Acting as the primary liaison between clients and internal teams, the Key Account Manager strives to transform client relationships into enduring partnerships.

Key Responsibilities

- Serve as the main point of contact for assigned key accounts, building and nurturing relationships with decision-makers and stakeholders.
- Promote the company’s products and services to prospects globally, delivering a clear value proposition tailored to each client’s challenges and business objectives.
- Conduct regular meetings and performance reviews with clients to gather feedback and anticipate future needs.
- Address client inquiries, concerns, and complaints promptly and professionally, ensuring satisfactory resolution.
- Meet or exceed monthly, quarterly, and annual sales targets for assigned accounts.
- Identify and pursue opportunities for upselling, cross-selling, and contract renewals.
- Prepare and present proposals and quotations, negotiating terms and pricing within company policies.
- Maintain accurate and up-to-date client records, sales activities, and pipeline data within the CRM system.
- Generate regular reports on account performance, sales forecasts, and client feedback for management review.
- Monitor market trends, competitor activities, and industry changes affecting clients, sharing valuable insights with the team.

Required Qualifications

- Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field; a Master’s degree (MBA) is advantageous.
- Minimum of 5 years’ experience in sales or business development, including 2–3 years specifically handling freelance bidding on platforms such as Upwork and Fiverr.
- Proven track record of consistently meeting or exceeding sales targets and managing key client relationships.
- Strong proficiency in proposal writing.
- Open to all qualified candidates, with equal pay, incentives, commissions, and benefits awarded based on merit and performance.

Skills and Competencies

- Excellent spoken and written English, with the ability to pitch, present, negotiate, and compose persuasive emails and proposals for international clients.
- Expertise in prospecting, lead generation, cold outreach, consultative selling, pitching, and closing deals.
- Self-motivated, target-driven, and results-oriented with a strong hunter mentality and passion for winning new business.
- Effective planning, organization, and time management skills.
- Ability to manage multiple accounts, solve problems, and perform well under pressure.
- Analytical mindset with comfort in handling numbers, sales reports, and data.
- Proficient in MS Office (Excel, PowerPoint, Word) and CRM software.
- Capable of working independently as well as collaboratively within a team.
- Strong understanding of international client behavior and cross-cultural communication.

Preferred Qualifications and Benefits

- Competitive salary ranging from Rs50,000 to Rs75,000 per month, complemented by performance-based incentives and commissions.
- Opportunities for professional growth within the organization.
- A collaborative and professional onsite work environment.
- Access to training and mentorship programs designed to enhance sales and client management skills.
- Candidates should be able to reliably commute to or plan to relocate to Islamabad E-11 before starting work.

This position requires in-person attendance at the Islamabad location. Applicants should confirm their residency status in Islamabad as part of the application process.