Key Account Manager / Sales Executive

FITS Cargo is looking for a dynamic and results-driven Key Account Manager / Sales Executive to join our team in Karachi, Pakistan. The ideal candidate will play a crucial role in supporting the growth of our air cargo business by identifying new business opportunities, managing and expanding existing customer accounts, and fostering strong relationships within the air cargo and logistics industry. This role requires a customer-focused professional who can drive revenue growth while ensuring high levels of client satisfaction.

Key Responsibilities

- Identify and develop new business opportunities to increase revenue.
- Develop and implement sales strategies aligned with FITS Cargo’s objectives.
- Build and maintain strong relationships with key customers, freight forwarders, airlines, GSAs, CSAs, and other industry stakeholders.
- Manage and grow assigned key accounts, maintaining a robust customer portfolio.
- Oversee the entire sales cycle from lead generation and proposal development to negotiation and closure.
- Conduct regular customer visits to understand their requirements and promote FITS Cargo’s products and services.
- Coordinate cargo bookings, capacity needs, and customer requests with internal teams.
- Monitor shipments and proactively follow up to ensure customer satisfaction and timely delivery.
- Manage customer accounts, including payment follow-ups and ensuring compliance with payment protection requirements.
- Conduct market research and stay informed about industry trends, competitor activities, and market developments.
- Maintain accurate rate sheets, commercial databases, and sales records.
- Prepare sales reports and forecasts as required by the Line Manager.
- Ensure compliance with company policies, procedures, and performance standards.

Required Qualifications

- Bachelor’s degree in Business Management, Marketing, Sales, Logistics, Supply Chain Management, Aviation, or a related field.
- 3 to 5 years of relevant experience in sales, business development, key account management, air cargo, freight forwarding, logistics, or a related industry.
- Previous experience in air cargo or freight forwarding is highly preferred.
- Knowledge of air cargo products, freight forwarding processes, and industry practices is advantageous.

Skills & Competencies

- Excellent communication, interpersonal, and relationship-management skills.
- Strong negotiation and presentation abilities.
- Customer-focused with a commercially driven mindset.
- Good understanding of the air cargo and logistics industry.
- Strong analytical, market research, and problem-solving skills.
- Ability to work independently as well as collaboratively within a team.
- Proficiency in Microsoft Office and familiarity with CRM or sales management systems.

This position offers an excellent opportunity for a motivated sales professional to contribute to the growth of a reputable air cargo company while developing their career in a fast-paced and evolving industry.