Key Client Executive

Leopards Courier Services (Pvt.) Ltd.

Karachi , Pakistan

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Posted 22 hours ago 1 views Report Job

This role involves managing client complaints and handling tickets efficiently to ensure timely resolution of issues. The candidate will be responsible for responding to client queries through outbound calls, WhatsApp, and emails. The position requires working on various operational concerns including forcefully opened cases and refund requests. Building strong relationships with clients and coordinating closely with different departments is essential to deliver effective solutions. Additionally, the role includes managing data and preparing daily activity reports to track progress and outcomes.

Key Responsibilities:
- Manage and resolve client complaints effectively.
- Handle ticketing system to track and close issues promptly.
- Respond to client queries via outbound calls, WhatsApp, and emails.
- Address operational queries including forcefully opened cases and refund requests.
- Develop and maintain strong relationships with clients to ensure satisfaction.
- Coordinate with internal departments to facilitate timely resolution of issues.
- Maintain accurate data management and prepare daily activity reports.

Required Qualifications:
- Bachelor’s degree is mandatory.
- 1-2 years of experience in client coordination and handling.
- Proven experience in complaint management and problem-solving.
- Strong written and verbal communication skills.
- Proficiency in MS Excel for data management and reporting.

Preferred Qualifications and Benefits:
- Experience in resolving queries and managing client relationships is highly valued.
- This is a full-time, in-person position offering a monthly salary of Rs 50,000.

The ideal candidate will have a solid background in coordination, complaint resolution, and client communication, with the ability to work collaboratively across departments. Strong organizational skills and attention to detail are important to succeed in this role.