Customer Service Representative

Khan Interior Unverified

Karachi , Pakistan

Posted Jul 27, 2021 292 views

PKR. 20,000 - 25,000/Month

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Job Description

Khan Interiors is looking for a customer service representative to join the team.

Job Responsibilities: 

  • Manage incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Job Requirements:

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
P.E.C.H.S, Karachi, Pakistan
No Preference
Bachelors only
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Aug 28, 2021
Posting Date:
Jul 27, 2021
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Khan Interior

Manufacturing · 11-50 employees - Karachi

We work in different wooden work and give interior service with best quality and price.

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