Job Description
We are looking to recruit a Helpdesk Engineer, who will provide great helpdesk service to our foreign clients, in the use of our suite of application, to allow them to effectively use our software. In this role you will be the first point of contact for all business users.
JOB RESPONSIBILITIES
Reporting to the Manager, Client Services, the core responsibilities of the position are:
1. Customer Support:
Provide exceptional email and remote product support as necessary, including after hours support at times due to peak loads or staff availability.
Build strong relationships with existing customers through regular contact.
Meet customer satisfaction targets for services delivered.
2. Customer Account Management:
Assist the Sales Manager by escalating and referring any sales enquiries received via the helpdesk.
Be able to identify on-going problems and customer issues and escalate these to the Client Services Manager for treatment at the account level.
3. Project Delivery
Assist the project team on new customer implementations, by preparing equipment and testing in our lab environment.
Run ad-hoc training sessions via web conference, as required.
In time, potentially grow into a regional on-site professional services/project implementations consultant role, in time.
4. Performance, Training & Development:
Work with Manager to develop an effective development plan that balances individual passions with role requirements.
Stay up to date with future technology and target industry trends and directions and be able to discuss these with customers as appropriate.
Job Specification
Excellent verbal and written English communication skills are a must (the consultant would be part of a helpdesk team, esponding to emails via our helpdesk portal).
5-10 years’ experience in help desk and customer service delivery (email support).
Previous experience in Point of Sale, Ticketing, CRM, Booking Solutions ideal.
- Degree in Computer Science or Information Technology ideal but not necessary.
Job Details
Kinectro is not just about programming and development, it is more about adding value to society and making the life easier.If you are looking for building an engineering team or outsource the development of custom software, we are always at your door-step. From technology strategy to implementation, testing, deployment and support, we will be your partners at every step of the way. We have complete idea how important choosing the right strategic technology partner can be for your business. We offer state of the art web, mobile, desktop, and e-commerce solutions and services. We tune your ideas, shape into digital solutions and publish to the world with complete support./p
What is your Competitive Advantage?
Similar Job Titles
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
