Posted Jul 27, 2022 816 views
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Overseeing the customer service process.
- Resolving customer complaints which have been brought in attention.
- Maintaining a positive, empathetic, and professional attitude towards customers.
- Follow up to ensure that appropriate actions were taken at the customer’s request.
- Refer customer grievances or special requests to the designated or relevant department.
- Assist with order placement, refunds, and exchanges.
- Answer customer queries professionally to provide information about products, take/cancel orders, or obtain details of complaints.
- Communicating with customers through various channels like telephone, email, Facebook, Messenger, Instagram, WhatsApp, Google Duo, etc.
Skills
Job Details
Kitchen Cuisine
In 1988, Kitchen Cuisine started with only a handful of products selling from one location. Two products – the chocolate fudge cake and our signature cheese cake were an instant hit – becoming our claim to fame. We have since grown to multiple patisserie retail locations with an extensive product range. We currently operate three restaurants under the KC Grill brand name, with additional restaurants in the pipeline. We are also the leading In-Flight Catering services provider in Pakistan, currently operating from Lahore, Islamabad, Multan, Faisalabad and Sialkot Airports. We are also extending our business arma in Event Catering, Frozen Foods, and our "KC on the Go" outlets at leading Petrol stations in different cities.
What is your Competitive Advantage?
Similar Job Titles
Customer Service Representative (CSR)
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
