Posted May 20, 2026 99 views
KM Ustawana International is seeking a dedicated Guest Relation Officer (GRO) to serve as the welcoming face of our restaurant. The GRO plays a vital role in creating an exceptional dining experience by effectively managing reservations, greeting guests with warmth and professionalism, and ensuring efficient seating arrangements. This role requires attentive interaction with patrons to promptly address their feedback and concerns, working closely with the service team to maintain a welcoming and smooth-running environment. The ideal candidate will have at least two years of experience in a similar role and possess strong hospitality management skills to contribute positively to guest satisfaction and overall restaurant reputation.
The Guest Relation Officer is key to enhancing each guest's experience by proactively resolving any issues and ensuring their comfort throughout their visit. This position demands graceful interpersonal skills and excellent time management to balance multiple tasks while maintaining a calm and friendly demeanor. Although this role does not include team management responsibilities, it entails significant coordination with restaurant staff to deliver consistent and high-quality service, making the GRO an essential ambassador of KM Ustawana International's brand values and customer service standards.
Responsibilities
- Welcome and greet guests warmly and professionally upon arrival, ensuring a positive first impression of the restaurant.
- Manage reservations accurately, coordinating bookings to optimize seating arrangements and dining flow.
- Seat patrons efficiently while maintaining comfort and preference considerations.
- Promptly listen to and address guest feedback or concerns, aiming to resolve issues gracefully and effectively.
- Collaborate closely with the service team to ensure seamless service delivery and guest satisfaction.
- Maintain an organized and comfortable greeting area, creating an inviting atmosphere for guests.
- Monitor guest experience during their visit and proactively offer assistance to enhance satisfaction.
- Handle guest inquiries regarding the restaurants services, offerings, and specific requests.
- Implement restaurant policies related to guest relations consistently and courteously.
- Assist in training and mentoring new frontline staff on guest interaction protocols and service standards.
- Maintain accurate records of guest preferences, complaints, and special occasions to personalize future visits.
- Coordinate with management to communicate important guest feedback and suggestions for service improvements.
- Ensure compliance with all health, safety, and hospitality standards within the guest service area.
- Manage multiple tasks simultaneously, including greeting, seating, reservation handling, and feedback resolution while maintaining professionalism.
- Support event coordination activities as needed, such as managing guest lists and seating plans for special occasions.
Skills
Job Details
KM Ustawana International
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