IT Expert

Knox Solar Pvt Ltd is seeking a skilled IT Expert to join our technology team. The ideal candidate brings at least one year of hands-on experience in technical support, network administration, and incident management. This position focuses on maintaining and enhancing our IT infrastructure to ensure smooth and reliable operations. The IT Expert will be responsible for identifying problems, executing timely solutions, and supporting end-users with their IT needs. Although this role does not involve managing a team, it requires self-motivation and the capacity to work collaboratively with other departments to meet company technology goals. The IT Expert plays a crucial role in upholding IT service management frameworks, particularly related to ITIL incident management, ensuring that issues are effectively tracked and resolved according to best practices. This individual must exhibit strong troubleshooting abilities, attention to detail, and the ability to communicate IT concepts clearly to non-technical stakeholders. Knox Solar Pvt Ltd offers an opportunity to develop your technical skills in a dynamic environment focused on solar technology solutions.
Responsibilities

Provide technical support to users by diagnosing and resolving hardware, software, and network issues promptly.
Manage and administer network infrastructure to guarantee high availability and security.
Implement IT service management processes aligned with ITIL standards, with a focus on incident management to reduce downtime.
Monitor system performance and proactively address potential problems.
Maintain accurate documentation of IT systems, incidents, and their resolutions to support knowledge management.
Collaborate with other teams to deploy updates, patches, and improvements to IT infrastructure.
Assist in the setup and configuration of new IT equipment and software applications.
Perform regular backups and restoration procedures to secure company data.
Stay updated with the latest technologies and industry best practices to enhance IT service delivery.
Support end-users by educating them on IT policies and best practices to optimize technology use.