Floor Manager

Kral Laser is seeking a dedicated and experienced Floor Manager to oversee daily operations and ensure smooth workflow on the floor. The ideal candidate brings at least four years of experience in operational management, with a strong focus on team leadership and customer service management. This role requires managing a team of five individuals, fostering a productive work environment, and coordinating staff schedules to meet business demands efficiently. The Floor Manager plays a critical role in maintaining high standards of service and operational excellence. The Floor Manager is responsible for directing daily activities, resolving operational issues promptly, and enhancing customer satisfaction through effective staff supervision and resource allocation. By leveraging strong leadership and communication skills, the Floor Manager supports the companys goals by motivating the team, optimizing processes, and maintaining a positive atmosphere. This position demands a hands-on approach and adaptability to meet the dynamic needs of the workplace while ensuring compliance with company policies and standards.
Responsibilities

Supervise and coordinate the activities of the floor staff to ensure effective and efficient operations.
Manage scheduling and shift assignments for the team to maintain adequate coverage at all times.
Provide leadership and guidance to the team of five employees, fostering a collaborative and motivated work environment.
Ensure consistent delivery of high-quality customer service through active coaching and feedback.
Monitor floor operations and promptly address any issues or customer concerns to guarantee satisfaction.
Conduct regular performance evaluations and support professional development for team members.
Collaborate with other departments to streamline workflows and improve overall operational efficiency.
Enforce company policies, procedures, and safety standards within the floor area.
Prepare reports related to floor activities, staff performance, and customer service metrics.
Implement improvements and innovative strategies to enhance team productivity and customer experience.