L1 Network & Security Monitoring Engineer

We are seeking a dedicated Network Operations Center (NOC) Analyst to join our 24x7 monitoring team based in Lahore, Pakistan. The successful candidate will be responsible for overseeing network infrastructure, websites, and security events using SolarWinds and SIEM tools. This role involves performing first-level triage of alerts, escalating incidents according to established procedures, and supporting continuous monitoring to ensure optimal system performance and security.

Key Responsibilities

- Monitor network devices such as routers, switches, and firewalls through SolarWinds, focusing on availability, performance, health checks, and alert management.
- Oversee website and application uptime and performance, promptly identifying outages or performance degradation.
- Analyze security events and logs within the SIEM platform to detect potential security incidents.
- Utilize SIEM tools for log analysis and correlation during monitoring and triage activities.
- Perform initial triage, classification, and ticket creation for alerts and incidents.
- Escalate incidents to Level 2 or Level 3 support teams following defined Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
- Conduct basic troubleshooting for connectivity issues, device malfunctions, and website-related problems.
- Maintain accurate shift handover reports, incident logs, and monitoring dashboards to ensure seamless team coordination.
- Support monitoring activities during change and patch deployment windows as required.

Required Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- 1 to 2 years of experience in a NOC, SOC, or similar monitoring role.
- Fundamental understanding of networking concepts including TCP/IP, DNS, DHCP, and routing/switching.
- Practical experience or formal training in using SolarWinds for network monitoring.
- Exposure to SIEM tools and security monitoring processes.
- Knowledge of website and application monitoring principles, including uptime, latency, and HTTP error tracking.
- Strong verbal and written communication skills to facilitate effective shift handovers and incident escalations.
- Willingness to work in rotational shifts to support 24x7 operational coverage.

Preferred Qualifications and Benefits

- Certifications such as CCNA, Security+, or SOC Analyst are advantageous but not mandatory.

This position offers the opportunity to work in a dynamic environment focused on network and security monitoring, with exposure to industry-standard tools and processes. Candidates based in Lahore, Pakistan, who meet the above criteria are encouraged to apply.