L2 Cloud Implementation Engineer

XTIUM is seeking a skilled L2/L3 Cloud Implementation Engineer to join our team, delivering and supporting Microsoft, Citrix, Microsoft 365, and Azure solutions for our clients. In this role, you will handle escalations from the L1/L2 service desk, resolve complex technical incidents, and lead hands-on implementation, migration, and optimization projects. You will collaborate closely with L3 architects and customer technical teams, acting as the primary technical contact for day-to-day change and delivery activities.

Key Responsibilities

- Deploy and support Microsoft Azure infrastructure and platform services, including virtual machines, virtual networks, network security groups, load balancers, storage accounts, Azure Backup, and Site Recovery.
- Build and manage hybrid connectivity solutions such as Site-to-Site VPN, Azure Firewall, and DNS configurations.
- Configure and maintain Azure Monitor, Log Analytics, Defender for Cloud, Azure Policy, and Role-Based Access Control (RBAC).
- Support Azure Virtual Desktop (AVD) environments, including host pools, images, FSLogix profiles, and scaling plans.
- Implement and maintain Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS components such as Delivery Controllers, StoreFront, Studio, machine catalogs, delivery groups, and policies.
- Manage Citrix master images, profile management, Workspace Environment Management (WEM), and application layering/delivery.
- Deploy, configure, and troubleshoot Citrix ADC (NetScaler) and Gateway, including load balancing, SSL/TLS profiles, authentication methods (LDAP, SAML, OAuth/OIDC), responder policies, and high availability.
- Utilize Citrix ADM for configuration automation, StyleBooks, certificate management, and analytics.
- Troubleshoot ICA/HDX protocols, logon performance, and connectivity issues using Citrix Director and related tools.
- Support Microsoft infrastructure components such as Windows Server (2016/2019/2022), Active Directory, DNS, DHCP, Group Policy, and Public Key Infrastructure (PKI).
- Maintain file services and manage patching processes using WSUS, Intune, and Azure Update Manager.
- Own L2 incident, problem, and change tickets in accordance with SLAs using ServiceNow.
- Produce clear technical documentation including high-level and low-level design inputs, build guides, runbooks, and handover notes.
- Collaborate with L3 teams and vendor support (Microsoft, Citrix) and mentor L1 colleagues.
- Participate in on-call rotations and out-of-hours maintenance windows as required.

Required Qualifications

- 3 to 5 years of experience in an L2 or implementation engineering role within a managed services or enterprise environment.
- Hands-on experience with Azure and Microsoft 365 administration.
- Strong expertise in Active Directory, Entra ID, Group Policy, and Windows Server environments.
- Practical knowledge of Citrix CVAD/DaaS and Citrix ADC/NetScaler (both CLI and GUI).
- Solid understanding of networking fundamentals, including TCP/IP, DNS, TLS/PKI, VPNs, firewalls, and load balancing.
- Proficiency in PowerShell scripting and automation.
- Excellent troubleshooting skills, with clear written and verbal communication.
- Customer-focused mindset with strong organizational and prioritization abilities.
- Self-motivated, collaborative, and committed to continuous learning.

Preferred Qualifications and Benefits

- Microsoft certifications such as AZ-104, MS-102, MD-102, SC-300, AZ-140, and AZ-700.
- Citrix certifications including CCA-V, CCP-V, and CCA-N (ADC).
- ITIL Foundation certification.
- Experience working in a multi-customer Managed Service Provider (MSP) environment.

Technology Coverage

- Azure: Virtual Machines, VNets, NSGs, Azure Firewall, ExpressRoute, Backup, Site Recovery, Monitor, Defender for Cloud, Policy, Azure Virtual Desktop.
- Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams, Intune, Defender, Purview.
- Identity: Entra ID, Entra Connect, Conditional Access, Privileged Identity Management (PIM), Single Sign-On (SSO), Multi-Factor Authentication (MFA), Active Directory Domain Services (AD DS), Active Directory Certificate Services (AD CS).
- Citrix: CVAD/DaaS, StoreFront, Director, WEM, Provisioning Services (PVS)/Machine Creation Services (MCS), ADC (NetScaler), ADM.
- Windows Infrastructure: Windows Server, Group Policy Objects (GPO), DNS, DHCP, Hyper-V, VMware, WSUS, System Center Configuration Manager (SCCM).
- Automation: PowerShell, Azure CLI, Bicep, Terraform, Azure Resource Manager (ARM) templates.

XTIUM is an equal opportunity employer committed to fostering an inclusive and diverse workplace.