Posted Jan 07, 2026 388 views
Key Responsibilities
- Handle customer inquiries regarding flights, hotels, tours, and travel packages (via calls, WhatsApp, email, or walk-ins).
- Process bookings accurately in the system and maintain updated reservation records.
- Provide complete information about travel itineraries, pricing, availability, and policies.
- Coordinate with airlines, vendors, and internal departments for booking confirmations and changes.
- Manage cancellations, refunds, reissues, and modifications as per company and airline policies.
- Ensure customer satisfaction through timely follow-ups and professional service.
- Prepare invoices, quotations, and travel itineraries for customers.
- Maintain knowledge of promotions, fares, packages, and travel rules.
- Resolve booking issues, escalations, or customer complaints professionally.
- Meet monthly sales and booking targets set by management.
- Maintain proper documentation and compliance with company standards.
Qualifications & Skills
- Minimum Bachelor’s degree (preferably in Tourism, Business, or related field).
- Prior experience in travel booking, reservation systems, or telesales is preferred.
- Familiarity with GDS systems (Amadeus, Galileo, Sabre) is a strong advantage.
- Strong communication and customer-handling skills.
- Ability to multitask, stay organized, and work under pressure.
- Good command of MS Office and digital communication tools.
- Strong problem-solving and follow-up skills.
- Professional attitude, teamwork, and target-oriented mindset.
Job Details
LALA Group of Companies
Lala International Travel & Tours is a group of experienced and highly trained personnel aimed to provide unmatched services in the field of Hajj, Umrah, and tourism. Our dedicated team exhibits reputed capabilities along with the prime values of candor and integrity. With Lala Group of Companies, our clients can expect transparency in all our business dealings.
What is your Competitive Advantage?
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