Customer Sales Representative - eCommerce

We are looking for a motivated and customer-focused Customer Sales Representative to join our E-commerce team. The ideal candidate will be responsible for handling B2C (Business-to-Consumer) online sales, responding to customer inquiries, guiding buyers through the purchasing process, and ensuring a smooth and satisfying shopping experience across our digital platforms. This role requires strong communication skills, a good understanding of online consumer behavior, and the ability to drive conversions through personalized support.

Key Responsibilities:

Respond promptly to customer inquiries through chat, email, phone, and social media platforms.
Provide product recommendations, upselling and cross-selling based on customer needs and preferences.
Process customer orders accurately via the e-commerce platform and coordinate with relevant departments to ensure timely delivery.
Follow up with potential buyers to close sales and meet monthly targets.
Maintain in-depth knowledge of products, promotions, and platform policies to provide accurate information.
Collaborate with the marketing and logistics teams to optimize the overall customer experience.
Collect and analyze customer feedback to identify trends and provide insights for improvement.
Assist in live chat sessions, flash sale campaigns, and promotional activities to boost sales.

Requirements:

Bachelor's degree in Business, Marketing, Communication, or a related field.
3 years of experience in customer service or B2C sales, preferably in an e-commerce environment.
Strong interpersonal and persuasive communication skills (both verbal and written).
Familiarity with e-commerce platforms such as Shopify, WooCommerce, Daraz, Amazon, or others.
Ability to work in a fast-paced environment and meet sales targets.
Customer-centric attitude with a problem-solving mindset.
Fluency in English; knowledge of additional languages is a plus.

Benefits: