Posted Feb 22, 2023 260 views
- Contacting potential clients to establish rapport and arrange meetings.
- Researching organizations and individuals to find new opportunities.
- Increasing the value of current customers while attracting new ones.
- Finding and developing new markets and improving sales.
- Assist in developing quotes and proposals for clients.
- Managing the daily running of the call centre, including business development, sourcing equipment, effective resource planning and implementing call centre strategies and operations.
- Carrying out needs assessments, performance reviews and cost/benefit analysis.
- Setting and meeting performance targets for speed, efficiency, sales, and quality.
- Ensuring all relevant communications, records and data are updated and recorded.
- Advising clients on products and services available.
- Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
- Maintaining up-to-date knowledge of industry developments and involvement in networks.
- Monitoring random calls to improve quality, minimise errors and track operative performance.
- Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR Manager.
- Reviewing the performance of staff, identifying training needs and planning training sessions.
- Recording statistics, user rates and the performance levels of the centre and preparing reports.
- Handling the most complex customer complaints or enquiries.
- Organising staffing, including shift patterns and the number of staff required to meet demand.
- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
- Forecasting and analysing data against budget figures on a weekly and/or monthly basis.
Job Details
LCC Pakistan (Pvt) Ltd
A pioneer in the industry since 1983, LCC has performed technical services for the largest wireless operators in North and South America, Europe, The Middle East, Africa and Asia. The Company has worked with all major access technologies (including UMTS, EV-DO, HSDPA and WiMAX) and has participated in the success of some of the largest and most sophisticated wireless systems in the world. We bring local knowledge and global capabilities to our customers, offering innovative solutions, insight into cutting-edge developments and delivering solutions that increase business efficiencies. Our service offering includes network services, business consulting, tools-based solutions and training through the world-renowned Wireless Institute.
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