L&D Specialist-Logistics

We are seeking a dedicated Learning and Development professional to design and deliver comprehensive technical training programs across Pakistan Logistics. This role involves onboarding new hires, conducting refresher sessions, and upskilling employees to ensure operational excellence. The ideal candidate will translate complex logistics processes into clear, practical learning content and work closely with multiple stakeholders to enhance workforce capabilities and performance.

Key Responsibilities

Design and implement technical training programs tailored to logistics operations across Pakistan. Conduct structured onboarding sessions for new employees, covering processes, SOPs, systems, KPIs, and operational expectations. Deliver training through various methods including classroom, on-the-job, and virtual formats.

Develop and maintain a wide range of training materials such as presentations, SOP-based guides, tutorials, case studies, quizzes, and assessments. Ensure all content is up-to-date with the latest operational changes and aligned with business needs.

Conduct pre- and post-training assessments to measure knowledge improvement and identify gaps. Use these insights to design targeted interventions that address specific capability deficiencies. Collaborate with Operations teams to ensure effective application of training on the job.

Maintain detailed training trackers to monitor onboarding progress, refresher sessions, assessment results, certifications, and completion status. Prepare regular reports and dashboards for management review.

Partner with Operations Excellence and Logistics teams to analyze operational data and recurring issues, identifying training opportunities that improve performance against key operational KPIs. Establish standardized onboarding frameworks, checklists, and learning paths for various logistics roles.

Coordinate with HR and Operations to facilitate smooth transitions from training to live operations and continuously improve onboarding processes based on feedback and new hire performance.

Support behavioral and interpersonal training initiatives, including communication, customer handling, teamwork, problem-solving, workplace behavior, and professional conduct. Work closely with HR/L&D teams to address specialized training requirements.

Manage training schedules to minimize disruption to daily operations and act as the primary L&D contact for Pakistan Logistics. Utilize AI tools to enhance training efficiency and effectiveness.

Required Qualifications

Bachelor’s degree in Business Administration, Human Resources, Supply Chain, Logistics, Operations, or a related discipline. Relevant certifications in Learning & Development, training, logistics, or supply chain are advantageous.

2 to 4 years of experience in Learning & Development, Training, Operations Training, Logistics, Supply Chain, E-commerce, Retail, or similar operational environments. Proven experience in designing and delivering training programs.

Strong skills in training delivery and presentation, with the ability to create clear, engaging learning materials. Proficiency in Excel or Google Sheets for maintaining training trackers and reports.

Ability to develop quizzes, assessments, and knowledge checks. Strong analytical and problem-solving skills with comfort working alongside operational data and KPIs.

Good understanding of SOPs and process documentation. Experience with LMS or digital learning platforms is a plus.

Excellent communication and interpersonal skills, with confidence in working directly with frontline and operational teams. Highly organized, detail-oriented, self-driven, and proactive with a strong execution mindset.

Ability to simplify complex processes and explain them effectively. Comfortable working in a fast-paced operational environment and coordinating with multiple stakeholders.

Willingness to travel to logistics facilities and hubs as required.

Preferred Qualifications and Benefits

Experience working with frontline or field-based employees is highly preferred. Exposure to logistics, courier, warehouse, last-mile delivery, transportation, or e-commerce operations is desirable.

This role offers the opportunity to work closely with cross-functional teams and contribute directly to operational excellence through impactful training interventions.