Lead Administrator L1

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

- Incident Management and Resolution: Take ownership of high-priority (P2) incident tickets by performing advanced troubleshooting and root cause analysis to ensure timely and effective resolution.

- SLA Monitoring: Monitor service level agreements for assigned technology areas, ensuring compliance and managing proactive escalations to prevent SLA breaches.

- Performance Tuning and Optimization: Analyze system performance trends, coordinate findings related to system behavior, and support capacity planning efforts to improve overall system efficiency.

- System Improvements: Collaborate with technical teams to develop and implement mitigation measures, evaluate new tools, and drive continuous system enhancements.

- Disaster Recovery: Conduct security assessments and recovery drills, applying necessary controls to maintain compliance with established security standards.

- Reporting and Stakeholder Engagement: Participate in regular service review meetings, provide updates on system performance and issues, and facilitate transparent communication with stakeholders to align services with business needs.

- Team Collaboration: Work closely with team members to resolve open tickets and service requests, fostering a collaborative environment.

- Knowledge Management: Contribute to the creation and maintenance of standard operating procedures (SOPs), knowledge articles, and repositories to support efficient future ticket resolution and continuous learning.

Required Qualifications

- Proven experience of 5 to 8 years in a relevant role.
- Strong expertise in MicroStrategy administration and strategy.
- Demonstrated ability to handle high-priority incidents with advanced troubleshooting skills.
- Experience in SLA management, system performance analysis, and capacity planning.
- Knowledge of disaster recovery processes, security assessments, and compliance standards.
- Excellent communication skills for stakeholder engagement and reporting.
- Ability to work collaboratively within teams and contribute to knowledge management initiatives.

Wipro is on a journey of reinvention, embracing digital transformation with bold ambitions. We seek professionals who are inspired to reinvent themselves, their careers, and their skills. Join us to be part of a purpose-driven organization that empowers you to shape your own growth and contribute to the evolving landscape of technology and business.