Lead Administrator L1(Contract)

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address the most complex digital transformation challenges faced by clients. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers organizations to achieve their boldest ambitions and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Incident Management and Resolution: Take ownership of high-priority (P2) incident tickets by performing advanced troubleshooting and root cause analysis to ensure timely resolution and closure.

SLA Monitoring: Monitor service level agreements for assigned technology areas, ensuring compliance and managing proactive escalations to maintain service quality.

Performance Tuning and Optimization: Analyze system performance trends, coordinate findings related to system behavior, and support capacity planning efforts to improve overall system efficiency.

System Improvements: Collaborate with technical teams to develop and implement mitigation measures, evaluate new tools, and drive continuous system enhancements.

Disaster Recovery: Conduct security assessments and recovery drills, implementing necessary controls to comply with established security standards and ensure business continuity.

Reporting and Stakeholder Engagement: Participate in regular service review meetings, provide updates on system performance and incident status, and maintain transparent communication with stakeholders to align expectations.

Team Collaboration: Work closely with team members to resolve open tickets and service requests, fostering a collaborative environment to meet service objectives.

Knowledge Management: Contribute to the creation and updating of standard operating procedures (SOPs), knowledge articles, and maintain the knowledge repository to facilitate efficient future ticket resolution.

Required Qualifications

- 5 to 8 years of relevant experience in network data administration or a related field.
- Proven expertise in advanced troubleshooting, incident management, and root cause analysis.
- Strong understanding of SLA monitoring and escalation processes.
- Experience with system performance analysis, capacity planning, and optimization techniques.
- Familiarity with disaster recovery processes, security assessments, and compliance controls.
- Excellent communication skills for effective stakeholder engagement and reporting.
- Ability to collaborate effectively within a team and contribute to knowledge management initiatives.

Wipro is committed to fostering a culture of reinvention and continuous learning. As a modern digital transformation partner, we seek professionals who are inspired to evolve their skills, careers, and contributions in line with the dynamic nature of the industry. Join us to be part of a purpose-driven organization that empowers you to design your own path of growth and innovation.