Lead Administrator L2

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address the most complex digital transformation challenges faced by clients. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers organizations to achieve their boldest ambitions and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Incident Management and Ticket Resolution: Oversee the triaging and resolution of incidents by establishing robust monitoring protocols. Provide technical guidance to ensure permanent fixes for recurring issues and maintain system stability.

SLA Monitoring: Monitor service level agreement (SLA) performance across the team, represent the function in meetings, and ensure consistent delivery quality aligned with client expectations.

Performance Tuning and Optimization: Collaborate closely with technical teams to manage production support activities, including incident resolution, efficient deployments, and implementation of system changes to optimize performance.

System Improvements: Work with technical stakeholders to review mitigation strategies and propose continuous improvement actions to enhance system resilience and reliability.

Disaster Recovery: Develop and maintain disaster recovery and data backup plans to guarantee quick restoration of services in the event of disruptions, ensuring minimal impact on business operations.

Reporting and Stakeholder Engagement: Participate in Quarterly Business Reviews (QBRs), manage client expectations proactively, and ensure alignment between service delivery and business objectives.

Team Management: Supervise daily team operations, conduct performance appraisals, provide constructive feedback, and foster a collaborative environment to drive efficient service delivery.

Knowledge Management and Continuous Learning: Maintain and update documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement initiatives to improve overall service efficiency.

Required Qualifications

- Proven experience of 8 to 10 years in Linux administration and incident management.
- Strong technical expertise in monitoring protocols, incident resolution, and system performance tuning.
- Demonstrated ability to manage SLA adherence and lead teams effectively.
- Experience in disaster recovery planning and execution.
- Excellent communication skills for stakeholder engagement and reporting.

Wipro is committed to building a modern, digitally transformed organization powered by purpose and innovation. We seek individuals who are inspired by reinvention—those eager to evolve their careers, skills, and contributions in a dynamic industry. Join us to be part of a forward-thinking business that encourages you to design your own path of growth and success.