Lead Calling Agent

We are seeking a Lead Calling Agent to support our sales team by engaging with potential leads through phone conversations. This fully remote role involves working from home and managing assigned lead lists, researching new contacts, and following up on requests for additional calls. Your primary goal will be to gather clear and concise information about each lead’s needs, timing, and decision-making process, then pass qualified contacts to the sales team. Accurate note-taking and respectful communication are essential to ensure smooth handoffs and avoid repeating questions. The position offers a competitive monthly salary with bonus opportunities.

Key Responsibilities:
- Ask focused, concise questions to understand each lead’s needs, timing, and decision-makers, documenting answers clearly without assumptions.
- Review and prioritize assigned leads using CRM software such as HubSpot, planning call sequences efficiently.
- Identify and add new leads from publicly available business information, ensuring each fits the team’s qualification criteria.
- Conduct calls using business phone systems like Aircall, introducing yourself professionally and explaining your purpose.
- Use approved call scripts to describe the offer simply, categorizing leads as qualified, not interested, or not a fit.
- Respect prospects who decline or request more time, noting their reasons and willingness for future contact.
- Provide the sales team with a brief summary of qualified leads, including their needs, timing, and agreed next steps.
- Return calls as requested, reviewing prior notes and updating outcomes to keep the team informed.
- Update lead records after each interaction, marking incorrect numbers, duplicates, or do-not-contact requests.
- Share daily call volumes and qualified lead counts with your team lead, practicing call outlines and applying coaching feedback.
- Maintain quality through accurate note-taking, polite communication, correct lead qualification, and consistent daily calling activity.

Required Qualifications:
- Proficient spoken and written English, as most calls are with leads based in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity.
- No prior experience required, though related experience in phone-based customer contact or lead generation is advantageous.
- Willingness to learn the product offering, follow approved call scripts, and seek guidance rather than guess answers.
- Ability to quickly learn and use lead management and phone systems, including note entry and call result updates.
- Basic understanding of lead qualification principles, including assessing needs, timing, and readiness before passing leads on.
- Strong listening skills, clear speech, and the ability to ask one relevant question at a time during calls.
- Attention to detail when recording names, call outcomes, and next steps to ensure clarity for team members.
- A quiet workspace conducive to calls and patience when engaging with busy or hesitant prospects.

Preferred Qualifications and Benefits:
- Experience in phone-based roles or lead generation where clear documentation supports follow-up is preferred.
- This is a fully remote position with structured onboarding and training on lead management and phone tools.
- Regular check-ins with a team lead provide ongoing support, call reviews, and guidance on next steps.
- Opportunities for growth within the team as you develop your calling, lead qualification, and follow-up skills.
- Bonus incentives are available in addition to the base salary.

The monthly salary range for this role is PKR 60,630 to 145,840, reflecting experience and performance. If you are motivated to contribute to a dynamic sales process and enjoy engaging with prospects over the phone, this position offers a rewarding opportunity to grow your skills in a remote work environment.