Lead - Cloud Platform Engineering & Provisioning

Grade: L3
Location: Islamabad
Company: JazzWorld
Reports to: Head of Delivery and Services

At JazzWorld, we are focused on building advanced cloud platforms that empower enterprise growth and modernization. As the Lead for Cloud Platform Engineering & Provisioning, you will play a pivotal role in designing, enhancing, and scaling our hosted cloud platform. This hands-on leadership position involves driving major infrastructure upgrades, introducing new cloud services, and ensuring efficient provisioning of customer workloads while maintaining capacity and availability standards. You will collaborate closely with Cloud Platform Operations and other stakeholders to deliver a reliable, scalable platform that meets evolving business needs.

Key Responsibilities
- Drive platform engineering and design by owning reference architectures and establishing build standards across compute, storage, virtualization, data protection, and networking, ensuring alignment with technical and security requirements.
- Lead major platform upgrades, infrastructure expansions, migrations, and new-site initiatives with comprehensive testing, risk assessment, and rollback plans to minimize downtime.
- Introduce new cloud services from design through operational readiness, ensuring documentation, monitoring, backup, and support are fully in place before release.
- Manage end-to-end customer provisioning and onboarding, meeting turnaround commitments and ensuring readiness for go-live.
- Monitor platform capacity and performance by assessing workloads, forecasting resource requirements, and enforcing workload acceptance based on agreed thresholds.
- Strengthen platform reliability by reviewing technical changes, providing expertise on complex issues, and leading remediation efforts in partnership with Platform Operations.
- Act as the technical design authority for hosted cloud solutions, supporting solution engineering and pre-sales teams in evaluating platform feasibility for complex customer needs.
- Coordinate with OEMs and technical partners to ensure successful delivery of upgrades, migrations, and platform initiatives aligned with approved designs.
- Lead, coach, and develop the engineering and provisioning teams, fostering technical growth and accountability for delivery and turnaround times.
- Collaborate across multiple business units including Cloud Platform Operations, Systems Integration, Technical Support, Cybersecurity, Solution Engineering, Tech PMO, and Supply Chain to ensure smooth delivery and transition of platform services.

Required Qualifications
- Bachelor’s degree in Computer Science, Electrical or Electronics Engineering, or a related field.
- Over 8 years of IT infrastructure experience, with at least 4 years of hands-on work in enterprise virtualization or private cloud platforms supporting production workloads.
- Proven experience with multi-tenant cloud or hosting platforms operating under defined availability commitments.
- Demonstrated success in planning and executing major platform upgrades, infrastructure expansions, or migrations in live environments, including structured testing and risk management.
- Strong understanding of customer onboarding and provisioning processes on shared platforms, including turnaround and capacity management.
- Experience leading engineering teams and managing provisioning or delivery queues alongside technical change initiatives.
- Expertise in VMware technologies such as vSphere, vCenter, Cloud Director, and NSX, including experience with major version migrations.
- Solid knowledge of enterprise compute, Linux administration, storage, backup, disaster recovery, and platform networking, including tenant isolation and hybrid cloud connectivity.
- Familiarity with container platforms (e.g., Red Hat OpenShift), public cloud platforms (AWS, Azure), and hybrid cloud environments is advantageous.
- Understanding of multi-tenancy, identity and access management, provisioning automation, self-service portals, and capacity modeling.
- Ability to assess complex customer workloads, forecast infrastructure needs, and make data-driven technical decisions.
- Experience working with regulated environments, particularly financial services, with knowledge of audit requirements, SLAs, and contractual availability.
- Relevant certifications such as VMware VCP/VCAP, Red Hat OpenShift, storage/backup vendor certifications, or ITIL are preferred; equivalent experience will be considered.
- Comfortable managing change in live production environments, coordinating across teams and partners, and supporting change windows outside regular hours.

Preferred Qualifications and Benefits
JazzWorld is building Pakistan’s next-generation digital services platform, offering the opportunity to create innovative products that impact millions. You will be part of a dynamic environment where you can build, scale, learn, and repeat, turning ambitious ideas into market-leading solutions. As a certified Top Employer, JazzWorld fosters an inclusive workplace where diverse talent thrives and performs at their best.

Applications are encouraged by 25th October 2026.