LeadsPedia & Call Routing Specialist

We are looking for a detail-oriented Technical Support Engineer with hands-on experience in LeadsPedia and call routing systems. The successful candidate will be responsible for configuring, managing, and optimizing call routing campaigns, ensuring smooth technical integrations, and maintaining overall campaign performance. This role requires strong troubleshooting skills and the ability to coordinate effectively with technical and operations teams to deliver seamless campaign execution. The position follows a Monday to Friday schedule with shift hours from 6:00 PM to 3:00 AM and is based on-site.

Key Responsibilities

- Manage, configure, monitor, and optimize call routing campaigns to maximize efficiency and performance.
- Operate call tracking platforms such as LeadsPedia, Retreaver, and TrackDrive.
- Configure and troubleshoot API integrations, postbacks, and webhooks to ensure accurate data flow.
- Identify and resolve issues related to call routing, tracking, and campaign performance promptly.
- Monitor system performance continuously to maintain accurate call tracking and routing.
- Collaborate with technical and operations teams to ensure smooth and timely campaign execution.

Required Qualifications

- Mandatory hands-on experience with LeadsPedia.
- Proven expertise in call routing systems and campaign configuration.
- Strong understanding of APIs, postbacks, webhooks, and other technical integrations.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Effective communication and coordination abilities to work across teams.
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

Preferred Qualifications and Benefits

- Familiarity with additional call tracking platforms such as Retreaver, TrackDrive, or Ringba is considered an advantage.
- Competitive monthly salary ranging from Rs100,000 to Rs130,000.
- Work location is in person, providing direct interaction with the team and systems.

This role offers an excellent opportunity for candidates with a technical background and specific experience in call routing and tracking systems to contribute to high-performing campaigns within a dynamic environment.