Learning And Development Specialist

The Learning & Development Specialist plays a vital role in supporting the Learning & Development department by planning, coordinating, implementing, and evaluating employee training programs. This position primarily manages on-the-job training (OJT) activities, maintains comprehensive training documentation, identifies learning needs, updates training materials, and ensures effective knowledge transfer. The goal is to enhance employee skills and contribute to overall organizational performance.

Key Responsibilities

- Coordinate and execute training activities in collaboration with the Manager – Learning & Development.
- Facilitate and monitor on-the-job training programs, including technical, non-technical, and domain-specific training for new hires.
- Assist in identifying training needs and coordinate learning programs for both functional and cross-functional teams.
- Maintain accurate training records such as training materials, attendance sheets, assessment results, and employee training histories.
- Collect, compile, and analyze feedback from training and OJT sessions to assess effectiveness and identify areas for improvement.
- Review, update, and maintain training materials to ensure they are accurate, relevant, and aligned with operational requirements.
- Develop case studies, knowledge-sharing emails, and learning resources related to billing processes and other assigned business functions.
- Ensure printed training materials are current and readily available as learning resources.
- Collaborate with relevant departments to support training requirements and facilitate effective knowledge sharing.
- Assist in preparing training calendars, schedules, reports, and performance evaluation summaries.
- Support the development and implementation of training assessments to measure employee knowledge and competency.
- Address routine employee queries related to training and escalate complex issues to the Manager – Learning & Development.
- Ensure compliance with company policies regarding information security, confidentiality, and privacy during all training activities.
- Protect company information and assets against unauthorized access, disclosure, modification, destruction, or interference.
- Perform any other duties assigned by the Manager – Learning & Development.

Required Qualifications

- Bachelor’s degree in Human Resources, Business Administration, Education, or a related field.
- 1 to 3 years of relevant experience in Learning & Development or training coordination.
- Experience coordinating training sessions, facilitating OJT, and maintaining training documentation.
- Familiarity with instructional design principles and adult learning methodologies.
- Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
- Strong verbal and written communication skills.
- Good presentation, facilitation, and coordination abilities.
- Excellent organizational skills with strong attention to detail.
- Ability to analyze training feedback and identify opportunities for improvement.
- Strong interpersonal skills and the ability to collaborate effectively across departments.
- Effective time management and multitasking capabilities.
- Problem-solving skills with a proactive approach to enhancing learning.
- Ability to handle confidential information responsibly.

Preferred Qualifications and Benefits

- Familiarity with Learning Management Systems (LMS) and training software is preferred.

This role offers an opportunity to contribute significantly to employee development and organizational growth by ensuring training programs are well-coordinated, relevant, and impactful.