Learning Support Specialist US

Citadel Healthcare Management (PVT) LTD. delivers comprehensive healthcare management services to medical practices across North America. Our team collaborates across various disciplines to support a broad range of medical administrative functions. We are dedicated to providing employees with meaningful opportunities to apply their expertise, advance their careers, and contribute to the company’s ongoing growth. At Citadel, we foster a workplace culture where employees feel valued, supported, and motivated. We emphasize collaboration and engagement to ensure every contribution is recognized and appreciated.

Diversity and inclusion are fundamental to our culture. We welcome individuals from all backgrounds, regardless of gender, ethnicity, age, religion, lifestyle, or disability, and value the unique perspectives they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive organizational progress. We are currently seeking a highly organized and proactive Administrative & Learning Support Specialist to provide high-level administrative, project, research, and Learning & Development (L&D) support to the Head of AI Transformation & Organizational Learning. This role will primarily focus on L&D initiatives while also supporting staff engagement, AI enablement, and other strategic priorities. The ideal candidate is an excellent communicator, capable of producing professional work independently in a dynamic environment.

Key Responsibilities

Learning & Development Support: Assist with training needs analysis, development of instructional content, onboarding materials, leadership development programs, and academic training initiatives.

Training Delivery: Coordinate, facilitate, and present employee training sessions for both individuals and groups.

Research & Analysis: Conduct independent research on vendors, programs, policies, and best practices; synthesize findings and provide actionable recommendations.

Content Development: Prepare professional presentations, training materials, reports, meeting summaries, and executive-level documents.

Project Coordination: Monitor multiple initiatives, maintain timelines, follow up with stakeholders, and ensure timely delivery of project milestones.

Executive Support: Manage calendars, prepare meeting agendas, document decisions, and track commitments for the Head of AI Transformation & Organizational Learning.

Staff Engagement: Support employee communications, engagement activities, listening sessions, and track implementation of feedback.

Technology & AI Readiness: Utilize Microsoft Office and Google Workspace tools effectively and adopt AI-enabled productivity applications.

Confidentiality & Judgment: Handle sensitive information with discretion and escalate issues appropriately.

Adaptability: Thrive in a fast-evolving environment that spans learning, employee engagement, technology, healthcare operations, and organizational initiatives.

Required Qualifications

- 3 to 5+ years of experience in Learning & Development, HR, organizational development, project coordination, executive support, education, or healthcare administration.
- Bachelor’s degree preferred or equivalent relevant experience.
- Strong written and verbal communication skills with fluency in English.
- Proven ability to manage multiple priorities with exceptional attention to detail.
- Proficiency in Microsoft Office and Google Workspace; familiarity with AI productivity tools is advantageous.

Weighted Selection Criteria

- Learning & Development / Training Capability – 30%
- Writing, Research, & Presentation Development – 20%
- Project Management & Follow-Through – 20%
- Executive / Administrative Support – 15%
- Communication, Judgment, & Interpersonal Effectiveness – 15%

This position offers an opportunity to contribute to innovative organizational learning and AI transformation initiatives within a supportive and inclusive environment. Candidates who are self-motivated, detail-oriented, and eager to grow professionally will find this role rewarding.