Customer Support

Leera is seeking a responsible and confident Customer Support Executive who is focused on delivering excellent service to customers. This role involves directly engaging with customers through multiple communication channels including WhatsApp, Facebook, Instagram, and phone calls. The ideal candidate possesses strong communication skills in Urdu and English, can manage various customer queries efficiently, and supports internal coordination to resolve order and delivery issues. The position requires a Bachelors degree and at least one year of relevant experience. The employee will assist with inventory audits and support other operational activities but will not manage a team. The Customer Support Executive plays a critical role in maintaining positive customer relationships by providing timely and professional responses to inquiries. This position demands excellent organizational and problem-solving abilities, multitasking skills, and a commitment to maintaining proper records and clear communication. Working effectively within a team environment and handling multiple customer interactions simultaneously is essential to succeed in this role.
Responsibilities

Respond promptly and professionally to customer inquiries via WhatsApp, Facebook, Instagram, and phone calls.
Provide accurate information about products, order status, deliveries, exchanges, and related topics.
Make outgoing calls to confirm orders and verify customer details as needed.
Follow up on pending orders or unresolved customer queries to ensure satisfaction.
Maintain courteous and professional communication with customers at all times.
Coordinate with internal teams to resolve customer complaints, order discrepancies, and delivery issues.
Assist in conducting inventory audits, physical stock checking, and stock reconciliation activities.
Keep detailed and organized records of all customer communications and order confirmations.
Support other customer service and operational activities as required to ensure smooth business functions.
Manage multiple customer conversations effectively while maintaining high service standards.
Use computer and internet tools competently for communication, data entry, and record maintenance.