Level-1 Support Engineer

We are seeking a Level 1 Support Engineer to join our Professional Services Team within the Cloud Hosting, Digital Marketing, and IT Services industry. Based in Pakistan, this role supports clients across the US, UAE, Australia, and other global markets. The ideal candidate will serve as a vital link between technology and marketing, ensuring the smooth operation of websites, digital campaigns, analytics, and customer-facing platforms. Responsibilities include providing technical support for marketing tools, troubleshooting website and hosting issues, and assisting with digital campaign execution to enhance customer experience and drive business growth.

Key Responsibilities

Technical Support:
- Deliver first-line support for marketing-related tools such as WordPress, CRM systems, email marketing platforms, analytics dashboards, and ad managers.
- Troubleshoot basic website, hosting, and integration issues related to campaigns and landing pages.
- Assist with tracking setup including Google Analytics, Tag Manager, and pixel implementation.

Digital Marketing Operations Support:
- Support campaign launches by verifying functionality of links, landing pages, and tracking codes.
- Collaborate with the digital marketing team to test and quality-assure ads, emails, and automation workflows.
- Maintain SEO tools, keyword tracking, and reporting dashboards to ensure accurate performance monitoring.

Client and Team Assistance:
- Respond promptly to internal tickets and requests from the Digital Marketing team.
- Document issues, resolutions, and best practices to address recurring problems efficiently.
- Escalate complex technical issues to Level 2 engineers or developers as needed.

Data and Reporting:
- Generate weekly reports on campaign performance metrics such as traffic, leads, and conversions.
- Track and report technical issues that may impact marketing effectiveness.

Continuous Learning:
- Stay current with marketing technologies and tools including Meta Ads, Google Ads, HubSpot, and SEMrush.
- Participate in internal training focused on IT troubleshooting and foundational digital marketing concepts.

Required Qualifications

Education:
- Bachelor’s degree in Computer Science, IT, Marketing Technology, or a related field.

Experience:
- Minimum of 1 year in technical support, IT helpdesk, or digital marketing support roles.
- Experience with WordPress, hosting environments, or CMS platforms is highly desirable.
- Familiarity with Google Analytics, advertising platforms, and marketing automation tools is preferred.

Skills:
- Strong troubleshooting abilities related to websites, hosting, and integrations.
- Basic knowledge of HTML, CSS, and JavaScript for minor fixes.
- Understanding of digital marketing workflows including SEO, PPC, email, and social media.
- Proficiency in CRM systems and reporting tools.
- Excellent communication and teamwork skills.

Attributes:
- Tech-savvy with a proactive, problem-solving mindset.
- Ability to manage multiple tasks in a fast-paced environment.
- Enthusiastic about bridging IT and marketing to support smarter business growth.
- Detail-oriented and self-motivated.

Preferred Qualifications and Benefits

This is a full-time position offering flexible working hours with hybrid or remote options depending on company policy. The role provides an excellent opportunity for career growth into positions such as Digital Marketing Specialist or Level 2 Support Engineer. Candidates will engage in a structured application process including an AI-based online assessment and an interview with the end client. Successful applicants will receive an offer aligned with initial discussions.

This position is ideal for individuals eager to develop their technical and marketing expertise within a dynamic, global environment.