Job Description for CSR:
Limelight is a well known ladies apparel brand which includes both stitched and unstitched range. We are looking for experienced and motivated Customer Service Representative to join our team. If you love helping people and are customer-centric, we want to meet you. As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful.
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels including but not limited to:
- - Our Official Facebook page
- - Live web chat
- - Emails
Standardize response management by creating frequently used templates and updating them when required
Escalate complains and aggravated customers to shift in-charge or relevant department
Acknowledging and resolving customer complaints.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Respond to customers on Facebook (comments and messages).
Requirements:
1-2 years proven experience as customer service representative.
Excellent written communication skills
Bachelor’s degree from reputed university.
Job Details
Launched in 2010, Limelight is a leading fashion brand with more than 80 stores across Pakistan and an online store which is shipping orders all over the world. Limelight, a brand of Maypole (Pvt) Ltd is involved in retailing, designing, manufacturing, warehousing, wholesale, logistics, import, construction and various other activities. Our talented and highly motivated teams in every department work hard to offer our customers high standards of products ranging from Women’s ready to wear, unstitched fabric, shoes and accessories to Girl’s apparel and Men’s eastern wear. Our organization is continuously growing and therefore looking for passionate team members in various fields to join us and become part of our professional workplace.orders all over the world.
What is your Competitive Advantage?
Similar Job Titles
Customer Service Representative (CSR)
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
