Limousine Dispatcher & Reservation coordinator - USA

We are seeking a professional, motivated, and customer-focused Call Center Representative to join our limousine transportation team based in Karachi. In this role, you will serve as a primary point of contact for customers, handling inbound calls, assisting with reservations, addressing service-related inquiries, and coordinating with drivers and the dispatch team to ensure a seamless transportation experience. This position is ideal for someone with excellent English communication skills who enjoys engaging with customers and can maintain organization and professionalism in a fast-paced environment.

Key Responsibilities
- Answer inbound customer calls and provide courteous, professional assistance.
- Respond to inquiries about limousine services, availability, rates, vehicle options, and reservations.
- Assist customers with booking, modifying, and managing transportation services.
- Accurately collect and record customer, trip, and reservation details.
- Manage and update reservations using the company’s internal booking system.
- Provide detailed information about routes, vehicles, special requests, and transportation arrangements.
- Handle customer concerns and service issues efficiently and professionally.
- Coordinate with drivers and dispatch to ensure timely pick-ups and drop-offs.
- Follow up on reservations to confirm trip details and communicate important information.
- Maintain a high standard of professionalism and customer service in every interaction.

Required Qualifications
- Excellent fluency in English, both spoken and written.
- Strong customer service and client relationship management skills.
- Previous experience in a call center, customer service, reservations, transportation, hospitality, or a related field is preferred.
- Exceptional attention to detail and accuracy.
- Strong interpersonal and communication skills.
- Ability to multitask and handle multiple customer requests efficiently.
- Calm, professional, and solution-oriented approach to resolving customer issues.
- Comfortable using computers, booking systems, and communication tools.
- Reliable, punctual, professional, and eager to learn.

Preferred Qualifications and Benefits
- Competitive salary ranging from Rs90,000 to Rs100,000 per month, based on experience and skills.
- A professional and supportive work environment that encourages growth.
- Comprehensive training and onboarding to ensure success in the role.
- Opportunities for professional development and career advancement.
- Experience working with an international customer base.
- A structured, team-oriented workplace fostering collaboration and support.

This is a full-time, on-site position based in Karachi. Specific working hours and shift details will be discussed during the interview process.

If you are a confident English speaker with strong customer service skills and are interested in joining a dynamic team dedicated to delivering exceptional transportation experiences, we encourage you to apply. Please submit your CV/resume for consideration. Shortlisted candidates will be contacted for interviews.

Join us and play a vital role in providing outstanding limousine transportation services to our valued customers.