Live Chat & Email Specialist

HRPSP - Your Strategic HR Partner

Lahore , Pakistan

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Posted 3 days ago 31 views Report Job

Join a dynamic Digital Contact Center team based in Lahore, where you will play a vital role in delivering exceptional customer service through live chat, email, and social media channels. This position requires a customer-focused individual who can effectively handle multiple interactions, solve problems efficiently, and contribute to enhancing the overall customer experience. The role offers an opportunity to work in a professional environment with a focus on digital communication and continuous learning.

Key Responsibilities
- Respond promptly and accurately to customer inquiries via live chat, email, and social media platforms.
- Provide personalized support tailored to individual customer needs.
- Understand customer issues and recommend appropriate solutions.
- Escalate complex or unresolved matters to the relevant teams or supervisors.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Consistently meet service quality standards, response time targets, and customer satisfaction goals.
- Identify and suggest improvements to enhance the customer experience and optimize digital service processes.

Required Qualifications
- Graduation is mandatory.
- Excellent written English communication and comprehension skills.
- Strong customer-handling, problem-solving, and decision-making abilities.
- Ability to multitask and manage multiple customer interactions efficiently.
- Self-motivated, detail-oriented, and customer-focused mindset.
- Willingness to work rotational shifts, including weekends and public holidays.

Preferred Qualifications and Benefits
- Prior experience in live chat, email, social media support, or customer service is advantageous.
- Familiarity with CRM systems and digital customer support platforms is preferred.
- Basic salary starting at PKR 40,000 per month, with additional performance-based incentives.
- Opportunities for learning, professional development, and career growth.
- Work within a collaborative and professional environment.
- Be part of a large-scale Digital Contact Center team, gaining valuable experience in digital customer service.

This position requires in-person attendance at the Lahore office, providing a hands-on experience in a fast-paced digital support environment. If you are passionate about customer service and eager to grow your career in digital communication, this role offers a rewarding opportunity.