LLM / AI Engineer – Voice, SMS, Email & CRM Automation

SimpSocial is looking for a senior-level LLM/AI Engineer to join our fully remote team and help advance our conversational AI platform designed specifically for automotive dealerships. This role focuses on building and refining AI agents that communicate naturally across Voice, SMS/Text, and Email channels, deeply integrated with CRM data and workflows. The primary objective is to guide real automotive customers from their initial inquiries to confirmed dealership appointments through intelligent, context-aware conversations. Ideal candidates will have hands-on experience deploying production AI agents that interact with real customers and possess a strong understanding of multi-channel conversational AI systems.

Key Responsibilities
- Develop and enhance AI agents capable of natural voice conversations, SMS/Text messaging, and contextually relevant email responses.
- Maintain conversation context and customer intent seamlessly across multiple communication channels.
- Implement workflows involving CRM data, including customer and lead records, lead sources, sales assignments, activity histories, tasks, appointments, and notes.
- Qualify automotive leads, address common customer questions and objections, and determine the optimal timing for appointment requests.
- Schedule and confirm dealership appointments, follow up with customers, and escalate interactions to human sales or BDC agents when necessary.
- Log conversations, activities, and appointments back into the CRM system accurately.
- Design and maintain architecture to ensure conversation relevance across voice, text, and email channels.
- Monitor AI systems in production, evaluate their performance, and troubleshoot issues such as latency, context loss, hallucinations, and integration failures.
- Collaborate with cross-functional teams to continuously improve AI capabilities and enhance the overall customer experience.

Required Qualifications
- Demonstrated production experience with Large Language Models (LLMs) and conversational AI, including deploying AI agents that interact with real customers.
- Strong expertise in LLM APIs, prompt engineering, agentic AI, function/tool calling, structured outputs, conversation state management, and context/memory architecture.
- Proficiency in Python and/or JavaScript/TypeScript, REST APIs, webhooks, JSON, and SQL/database management.
- Experience with production monitoring, logging, and evaluation/testing of LLMs.
- Excellent written and verbal communication skills.
- Ability to analyze customer journeys, identify issues in AI interactions, and implement improvements to increase appointment conversion rates.

Preferred Qualifications and Benefits
- Experience with AI Voice Agents, real-time voice AI, speech-to-text, and text-to-speech technologies.
- Familiarity with retrieval-augmented generation (RAG), vector databases, and embeddings.
- Background in CRM integrations, SMS, email, and telephony systems.
- Knowledge of automotive technology, automotive CRMs, SaaS applications, lead management, sales automation, and BDC/call-center software.
- Proven success building AI systems such as AI voice agents, appointment setters, CRM-integrated chatbots, SMS conversational AI, email response systems, and multi-channel conversational AI handling real customers.
- Competitive compensation aligned with experience and technical expertise, with strong preference for candidates experienced in LLMs, Voice AI, CRM integrations, and automotive technology.

Applicants are required to submit a 1–3 minute video introduction outlining their background, experience with LLMs and conversational AI, significant AI projects, and specific contributions. The video should be uploaded to a shareable platform, and a link must be included with the resume. Applications without a working video link will not be considered. Candidates should also be prepared to answer screening questions regarding their professional experience, technical skills, current role, compensation expectations, availability, and start date.

This position offers a monthly salary range of Rs300,000 to Rs450,000. We seek engineers who have tackled real-world challenges in production AI systems and are passionate about advancing conversational AI to transform automotive customer engagement.