LogicMonitor Administrator

We are seeking an experienced LogicMonitor Administrator to manage and optimize our enterprise monitoring platform. The ideal candidate will be responsible for the day-to-day administration, configuration, and troubleshooting of the LogicMonitor environment, ensuring accurate and efficient monitoring across a diverse range of devices and systems. This role requires strong technical expertise in monitoring engineering, automation, and cross-functional collaboration to support both internal teams and clients.

Key Responsibilities

- Manage daily administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting.
- Process Moves, Adds, Changes, and Deletes (MACDs) related to devices, groups, and configurations.
- Troubleshoot and resolve platform issues, escalating to vendor support when necessary, while maintaining data consistency and accuracy.
- Build detailed reports for clients and internal service delivery teams.
- Research, update, and maintain thousands of device DataSources to ensure platform health and compliance with hardware requirements.
- Design, build, and maintain integrations and automations between LogicMonitor and ITSM tools such as ServiceNow.
- Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, configuration sources, and scripts.
- Write automation workflows and custom integrations using Groovy, Java, Python, and other scripting tools; PowerShell experience is a plus.
- Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency.
- Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs using SNMP, WMI, OIDs, and other monitoring methods.
- Tune monitoring thresholds and alerts to ensure accuracy and reduce noise.
- Collaborate closely with server, network, cloud, application teams, and clients to define monitoring requirements and support onboarding projects.
- Implement and maintain API integrations with cloud and network platforms such as Cisco Meraki, Microsoft Azure, and AWS.
- Develop custom collectors or scripts for platforms lacking native integrations.
- Work closely with other LogicMonitor administrators, ServiceNow, Salesforce, infrastructure, DevOps, network engineering, and application teams to ensure comprehensive monitoring coverage.
- Document processes, standards, customizations, workflows, and integration patterns.
- Provide recommendations for monitoring improvements, standardization, and automation opportunities.

Required Qualifications

- Minimum of 5 years administering LogicMonitor or other enterprise monitoring platforms, with at least 2 years of specific LogicMonitor experience.
- Proficiency in Groovy, Java, Python, and general automation scripting; PowerShell scripting is advantageous.
- Experience working with modern Linux and Windows environments.
- Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols.
- Solid knowledge of server infrastructure (Windows and Linux) and fundamental networking concepts.
- Experience building or customizing monitoring DataSources or equivalent templates.
- Familiarity with REST APIs, JSON, and integration workflows.
- Hands-on experience with cloud platforms such as Azure and AWS.
- Ability to analyze complex monitoring data and troubleshoot collection issues effectively.
- Excellent documentation, communication, and teamwork skills.

Preferred Qualifications and Benefits

- LogicMonitor Certified Professional (LMCP) or equivalent certifications.
- Experience with infrastructure automation tools such as Ansible, Terraform, and PowerShell.
- Familiarity with modern CI/CD workflows.
- Background or experience in Site Reliability Engineering (SRE), DevOps, or monitoring engineering roles.
- Knowledge of container monitoring technologies like Kubernetes and Docker.
- Some experience or awareness of Salesforce CRM to support LogicMonitor data synchronization.
- Understanding of ITIL practices and service management frameworks.

This position offers the opportunity to work in a collaborative environment focused on innovation and operational excellence. The company is an equal opportunity employer committed to diversity and inclusion.