Logistics Executive And Order Confirmation

Based in Karachi, this role focuses on managing customer orders and ensuring smooth order processing from confirmation to delivery. The position requires effective communication with customers and third-party logistics partners to handle inquiries, cancellations, and delivery follow-ups. The ideal candidate will be detail-oriented, able to handle a high volume of calls, and proficient in maintaining accurate records.

Key Responsibilities:
- Confirm customer orders and ensure they are processed accurately and promptly.
- Professionally address customer inquiries related to returns and cancellations.
- Coordinate with third-party logistics (3PL) partners to track deliveries and resolve any delays.
- Conduct daily calls to confirm cancellation requests and follow up with customers across various cities.
- Process order cancellations accurately within designated timelines.
- Maintain precise records of orders, cancellations, and deliveries using Microsoft Excel.
- Support day-to-day logistics activities and assist with other operational tasks as needed.

Required Qualifications:
- Intermediate or bachelor’s degree, or an equivalent qualification is preferred.
- Strong verbal communication skills with the ability to handle customers effectively.
- Capability to manage a high volume of calls and follow-ups efficiently.

Preferred Qualifications and Benefits:
- Previous experience in order management or logistics is advantageous.
- Incentives are offered as part of the compensation package.

The position offers a monthly salary of Rs 50,000 and requires the candidate to work on-site in Karachi. This role is ideal for individuals who thrive in a dynamic environment and are committed to delivering excellent customer service while supporting operational logistics.