Posted Oct 08, 2025 1338 views
1. Transaction Processing
Responsible for counter services in the branch with a view to achieving timely and accurate processing of deliverables in a personalized environment.
Approval and supervision of daily transactions relating to cash, cheque deposit/withdrawals (including remittance, clearing, and collection instruments), account opening, cheque book issuance, dormant/inoperative accounts, stop payments, etc.
Reconciliation of all cash suspense/sundry accounts on a daily basis and during the day.
2. Service Delivery
Managing service delivery – observation of queue time and length, taking action as needed to capacitate serving counters and/or manage customer traffic.
Resolving investigations and inquiries initiated by customers.
Liaise with sales and service staff to ensure adequate support is provided in facilitating the branch’s service delivery standards.
3. Risk and Control Management
Review systems and controls on a regular basis, identifying bottlenecks and control weaknesses to achieve improvements in coordination with IT and Operations.
Ensure branch activities are carried out strictly in accordance with LOLCMFBL SOPs, circulars, and SBP guidelines.
Custodian of all relevant keys (strong room, cash vault, and gold safe) and custodian of cheque books, security stationery/AOF, SS cards.
Maintain all registers and ensure documentation is properly managed at the branch.
4. Cash Management
Maintain cash over counters and vault within assigned limits.
Responsible for reconciling all cash-related matters manually and balancing with system balances provided by the finance department.
5. Compliance & Audit Functions
Provide support to branch staff to streamline the AML monitoring process as required.
Conduct customer interviews regarding KYC and verify KYC-related documents.
In coordination with the Branch Manager, identify any breaches of regulatory requirements or ethical standards that may risk the Bank’s reputation.
Ensure compliance with relevant SOPs at all times.
Ensure the process of suspicious transaction reporting is followed as per SOPs.
Ensure timely rectification of audit observations and develop plans to avoid repetition.
Ensure charges are recovered/deducted as per LOLCMFBL SOC, avoiding any income leakage in the branch.
6. Staff Supervision & Coaching
Organize workflow within the team on a daily basis and provide regular on-the-job coaching and training.
Prepare, analyze, and submit reports related to withholding tax accounts, suspense accounts, and commission income.
Ensure all expenses are recorded against proper and approved bills and claim vouchers.
Actively participate in suggesting improvements for existing procedures.Provide training to branch operations staff on operational controls and procedures to optimize productivity.
7. Administration
Maintain desired cost efficiency.
In case of any branch emergency, inform Regional Business Head/Admin Department/HO.
Ensure the branch is maintained in line with desired standards and repair/maintenance work is completed in a timely manner.
Job Details
LOLC Microfinance Bank
LOLC Microfinance Bank was formerly known as Pak Oman Microfinance Bank Limited (the Bank) that was incorporated on 09 March 2006 as a public limited company under Companies Ordinance, 1984 (Repealed with the enactment of the Companies Act, 2017 on 30 May 2017) and was granted a license by the State Bank of Pakistan (SBP) on 12 April 2006.
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