Looking for Junior Customer Support representative

Cuddle Marketing is a full-service digital growth agency that specializes in Digital Marketing, E-Commerce, SaaS, and Startup marketing. The agency partners with ambitious businesses to develop strategies that deliver sustainable results beyond just increasing traffic. With expertise spanning SEO, PPC, social media, email marketing, content creation, CRO, and revenue optimization, Cuddle Marketing helps brands scale effectively and establish themselves as market leaders. Their data-driven and creativity-led campaigns have generated over $42 million in revenue, achieving an average 10× return on ad spend (ROAS). Operating as an extension of their clients’ teams, the agency focuses on growth, success, and building long-term relationships.

Key Responsibilities:
- Handle customer inquiries promptly and professionally via email, chat, and phone, ensuring clear and helpful communication.
- Troubleshoot basic customer issues and escalate complex problems to senior team members when necessary.
- Maintain accurate documentation of all customer interactions within support systems.
- Follow established processes and workflows to deliver consistent and high-quality customer service.
- Collaborate closely with marketing, operations, and account teams to ensure a seamless customer experience throughout the client lifecycle.
- Provide feedback to help improve customer support processes and overall service delivery.

Required Qualifications:
- Strong customer support and service skills, demonstrating empathy and professionalism in all interactions.
- Effective communication abilities, both written and verbal, capable of engaging with diverse customer profiles.
- Proficient troubleshooting skills to identify issues, ask relevant questions, and offer appropriate solutions.
- A strong commitment to customer satisfaction, including ownership of issues and a service-oriented mindset.
- Basic understanding of digital marketing or online business models such as e-commerce, SaaS, or startups is advantageous.
- Ability to quickly learn new concepts, follow structured processes, and work collaboratively in a fast-paced environment.
- Comfortable using customer support tools, CRM systems, and common office software applications.
- Prior experience in a customer-facing role and relevant educational background in business, communications, or related fields is a plus.

Preferred Qualifications and Benefits:
While not mandatory, candidates with prior experience in digital marketing environments or familiarity with startup culture will find this role particularly rewarding. The position is full-time and based on-site at Paragon Society, Lahore, offering an opportunity to work within a dynamic and growth-focused agency environment. The role encourages professional development through close collaboration with multiple teams and exposure to various facets of digital marketing and client management.

This position is ideal for individuals passionate about customer service and eager to contribute to a company that values innovation, data-driven strategies, and long-term client success.