CALL CENTER NIGHT SHIFT JOB OPPORTUNITY FROM A U.S.-BASED COMPANY, ONLY WORKING

M-Z Associate is offering an exciting night shift call center job opportunity tailored for candidates eager to work in a dynamic U.S.-based environment. This role focuses on delivering excellent customer service and lead generation support while working overnight hours. The ideal candidate possesses strong English communication skills, is comfortable working seven days a week during the probation period, and has a proven track record in sales with at least five years of experience. A background in BPO or call center services and familiarity with CRM platforms such as Salesforce and HubSpot is highly valued. This position plays a vital role in generating real estate leads, specifically targeting For Sale By Owner (FSBO) and expired listings across key U.S. states like Florida, Texas, New York, California, and Georgia. Candidates will participate in a 30-day probation evaluation to confirm their capabilities, with promising applicants selected for longer-term assignments.
Responsibilities

Answer inbound calls and handle customer inquiries professionally during night shift hours using established protocols and call routing technologies.
Generate qualified leads by focusing on For Sale By Owner (FSBO) and expired property listings in targeted U.S. states.
Use CRM software such as Salesforce to document all customer interactions, track call outcomes, and manage customer data efficiently.
Apply strong persuasion, negotiation, and problem-solving skills to convert leads into sales opportunities while maintaining customer satisfaction.
Operate interactive voice response (IVR) systems and related telephony integration tools to route calls effectively and reduce wait times.
Maintain consistent performance by meeting or exceeding daily, weekly, and monthly sales targets and service quality metrics.
Collaborate with campaign managers and other stakeholders to optimize call strategies and improve lead generation efforts.
Engage in continuous learning and training to stay updated on sales techniques, product knowledge, and telephony systems.
Manage conflict resolution with professionalism, utilizing active listening and communication skills to de-escalate challenging customer situations.
Work seven days per week during the probation period and adapt to flexible schedules in alignment with business needs.
Provide feedback on process improvements and customer trends to support business process outsourcing (BPO) enhancements.
Maintain compliance with company policies, data protection, and privacy regulations while handling sensitive client information.