Posted Jul 17, 2019 12 views
MachSol Pakistan Pvt. Ltd. is looking to hire new resources as "Technical Support Executive" / “Product Support Engineer" to interact with international clients.
Job Description:
The Selected candidate will be responsible for:
- Take ownership of tickets.
- Maintaining Day to day support activities for international clients.
- Assisting customer via Email, Helpdesk / Ticket System, Live Chat, Phone Calls.
- Performing installation of our product on client servers using RDP, TeamViewer, AnyDesk or other remote access tools.
- Conducting Online Trainings.
- Research each customer problem to ensure customer satisfaction
- Document issues & suggestions and report to concerned team.
- Following other tasks assigned by Support Team Manager.
- Increase technical knowledge, troubleshooting and customer service skills through self-paced training
Qualification:
At least bachelor's degree in Computer Science.
Requirements:
Suitable candidates must have:
- Exceptional English language both verbal and written.
- Excellent typing and writing skills
- Ability to work night shifts including availability on weekends and holidays.
- Logical troubleshooting and analytical skills
- Self-driven, motivated and results oriented.
- Excellent verbal, written, and presentation skills.
- Maintaining a positive and professional attitude toward customers at all the time.
- Ensure customer satisfaction and provide professional customer support.
Additional Skills (will be a plus to have):
- Microsoft Certification or Training (MCSA).
- Some knowledge of Microsoft Windows Server OS, Web Server, Database, SaaS, Web Hosting and Cloud system.
Do not apply if:
- You lack English language skills (verbal or written).
- You cannot work in Evening / Night shift.
Job Details
Machsol Pakistan (Pvt) Ltd
MachSol is a fast growing company and Microsoft Partner with specialization in Business Solution competency. Having offices in Europe, North America and Asia, MachSol is serving hundreds of customers worldwide who rely on its unified business automation products to remain first in delivering innovative technologies to customers
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