Maintenance Operations Associate

Edge Management Partner Ltd is recruiting on behalf of a leading U.S.-based transport and logistics company specializing in charter and luxury motor coach travel. Headquartered in Maryland with operations across five other U.S. locations, the company is seeking a Maintenance Operations Associate to join its remote team. This role plays a vital part in ensuring smooth maintenance operations and supporting the overall efficiency of the fleet.

Key Responsibilities
- Schedule daily work orders for maintenance technicians to ensure timely completion of tasks.
- Maintain accurate inventory records using the Vehicle Maintenance System (VMS) software and conduct regular audits to prevent stock discrepancies.
- Collaborate with technicians to identify parts requirements and forecast demand effectively.
- Develop and manage Excel-based dashboards to track bus inspections and maintenance metrics.
- Process purchase orders and coordinate with vendors to guarantee timely delivery of parts.
- Train and onboard new team members on VMS and Coach Manager software.
- Lead daily maintenance and operations meetings, resolving operational issues through cross-functional collaboration.
- Monitor defect management using Coach Manager and VMS tools.
- Generate and analyze maintenance productivity reports to identify trends and recommend improvements.
- Act as a liaison between maintenance technicians, management, and vendors to facilitate communication.
- Support continuous improvement initiatives within the maintenance department.
- Manage and lead assigned projects, ensuring timely delivery and adherence to objectives.

Required Qualifications
- Bachelor’s degree in operations, management, logistics, or a related field.
- Minimum of 4 years’ experience in a maintenance operations or related role.
- Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.
- Experience with Computerized Maintenance Management Systems (CMMS) or fleet management software is highly desirable.
- Strong analytical skills with the ability to track, interpret data, and manage inventory systems.
- Ability to work independently in a fully remote environment with disciplined reporting and organization.
- Excellent command of written and spoken American English.
- Availability during U.S. Eastern Time working hours with reliable high-speed internet (preferred 60-100 Mbps).
- Personal computer meeting minimum system requirements (Windows 11 or macOS 13) for use during probation and as a backup.

Preferred Qualifications and Benefits
- Familiarity with vehicle maintenance operations, particularly buses and coaches.
- Experience working with U.S.-based clients and cross-functional teams.
- Knowledge of project management tools such as Monday.com is a plus.
- Strong communication, organizational skills, and ability to manage multiple tasks effectively.
- Detail-oriented with a proactive approach to problem-solving and continuous improvement.
- The company offers a competitive salary package paid in USD.
- Upon successful completion of the probation period (2 months), employees receive a new laptop and monitor.
- Opportunities for professional growth and development within a vibrant, collaborative, and inclusive work environment.
- The company values innovation, diversity, and equal opportunity employment without discrimination based on race, religion, gender, or other protected statuses.

This role reports directly to the Team Lead or Department Head within the maintenance department and offers a clear career progression path from Associate to Team Lead and Manager positions. Joining this company means becoming a core operational team member whose decisions directly impact daily operations, driver success, and customer satisfaction. The company fosters a supportive team culture and operates in a stable, growing industry with a strong U.S.-centric business focus.

Please note that this job description provides a general overview of the role and is subject to change as needed by the company.