Maintenance Operations Associate

Edge Management Partner Ltd is recruiting on behalf of a leading U.S.-based transport and logistics company specializing in charter and luxury motor coach travel. Headquartered in Maryland with additional locations across the United States, the company is seeking a Maintenance Operations Associate to join its remote team. This role plays a critical part in ensuring smooth maintenance operations, supporting technicians, and managing inventory and reporting systems to maintain high standards of service and operational efficiency.

Key Responsibilities
- Schedule daily work orders for maintenance technicians to ensure timely completion of tasks.
- Maintain accurate inventory records using the Vehicle Maintenance System (VMS) software and conduct regular audits to minimize stock discrepancies.
- Collaborate closely with technicians to identify parts requirements and forecast future demand.
- Develop and maintain Excel-based dashboards to track bus inspections and maintenance metrics.
- Process purchase orders and coordinate with vendors to guarantee timely delivery of parts.
- Train and onboard new team members on VMS and Coach Manager software.
- Manage daily maintenance and operations meetings, resolving operational issues in collaboration with the maintenance team.
- Monitor defect management through Coach Manager and VMS systems.
- Generate and analyze maintenance productivity reports to identify trends and recommend improvements.
- Act as a liaison between maintenance technicians, management, and vendors to ensure smooth communication.
- Support continuous improvement initiatives within the maintenance department.
- Lead and manage assigned projects, ensuring timely delivery and alignment with leadership expectations.

Required Qualifications
- Bachelor’s degree in operations, management, logistics, or a related field.
- Minimum of 4 years of experience in a relevant maintenance or operations role.
- Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.
- Experience with Computerized Maintenance Management Systems (CMMS) or fleet management software is highly desirable.
- Strong analytical skills with the ability to track, interpret data, and manage inventory systems.
- Ability to work independently and report in an organized manner within a fully remote environment.
- Familiarity with project management tools; experience with Monday.com is a plus.
- Personal computer meeting minimum requirements (Windows 11 or macOS 13) and reliable high-speed internet connectivity (60-100 Mbps) during U.S. Eastern Time working hours.

Preferred Qualifications and Benefits
- Excellent written and spoken American English communication skills.
- Prior experience working with U.S. clients and cross-functional teams.
- Knowledge of vehicle maintenance operations, particularly buses and coaches, is strongly preferred.
- Strong organizational, communication, and time management skills with the ability to handle multiple tasks and projects independently.
- A team-oriented mindset with adaptability and eagerness to learn.
- Competitive salary package paid in USD.
- Provision of a new laptop and monitor upon successful completion of the two-month probation period.
- Opportunities for professional growth and development within a vibrant and collaborative work environment.
- A company culture that values innovation, diversity, and equal opportunity employment without discrimination based on race, religion, gender, or other protected statuses.

Your career progression will be based on performance, achievement of objectives, and alignment with the company’s core values. The position reports to the Team Lead or Department Head and fits within a hierarchy that includes Senior Associate, Team Lead, and Manager roles.

Joining this company means becoming a core operational team member whose decisions directly impact daily operations, driver success, and customer satisfaction. You will work in a supportive, collaborative environment within a stable and growing industry, gaining valuable exposure to multi-entity U.S. business operations.

*Note: This job description provides an overview of the role and is not exhaustive. The company reserves the right to modify responsibilities and requirements as needed.*