Customer service

Mak Consultants is seeking a dedicated Customer Service professional to join our team. The ideal candidate possesses excellent communication skills and a strong ability to manage customer relationships effectively. This role involves direct interaction with clients, providing essential information about visa consultancy services and ensuring a positive customer experience throughout their journey. The candidate will be responsible for delivering accurate information, resolving inquiries promptly, and maintaining comprehensive customer data to support smooth operations. The Customer Service professional will manage a team of 15 individuals, guiding and mentoring them to achieve high levels of customer satisfaction. This leadership role requires fostering a collaborative environment, driving team performance, and ensuring that all customer interactions align with company standards. The position demands at least one year of relevant experience, a problem-solving mindset, and the capacity to handle complex client requests within the visa consultancy domain.
Responsibilities

Provide clear and accurate information to customers regarding visa consultancy services.
Manage customer relationships to ensure a high level of satisfaction and repeat business.
Handle customer inquiries and resolve issues efficiently and professionally.
Maintain accurate and up-to-date customer data and records.
Lead and supervise a team of 15 customer service representatives, offering guidance and support.
Train team members on customer service best practices and visa consultancy knowledge.
Monitor team performance and implement strategies to improve service quality.
Collaborate with other departments to ensure smooth customer service operations.
Gather customer feedback and communicate insights to management for service improvements.
Ensure compliance with company policies and relevant regulatory requirements.