Dawlance, a leading home appliance brand in Pakistan since 1980 and a key subsidiary of Beko since 2016, offers a dynamic opportunity for a Manager Branch Customer Service to join its Customer Service Team in Multan. With a rich legacy of reliability and innovation, Dawlance’s extensive product range includes washing machines, freezers, air conditioners, microwaves, televisions, small domestic appliances, dishwashers, built-in cooking appliances, and water dispensers. As part of the Beko community, employees experience a supportive environment that values diversity, inclusivity, and sustainable development, encouraging personal growth and meaningful contributions toward a prosperous future.
Key Responsibilities
- Ensure branch employees maintain high-quality customer service standards and identify relevant training needs for the Customer Service Center staff.
- Oversee the accuracy and timely submission of all branch and franchise reports, including revenue, customer satisfaction, quality, warranty issues, and training updates, to the Head Office.
- Maintain system documentation with regular checks and implement corrective actions in coordination with the Head of Operations when errors occur.
- Promote awareness and adherence to health and safety precautions among employees.
- Conduct dealer visits within the territory to resolve product and service issues and collect market feedback.
- Manage branch activities, maintain records, oversee financial transactions, and monitor overall branch performance.
- Implement policies and procedures as directed by the Head Office, ensuring smooth and efficient branch operations.
- Safeguard company assets, including stock at shops, branches, and warehouses.
- Develop and submit sales forecasts to the Head Office.
- Control warranty costs, expenses, revenue generation, and monitor quality improvement initiatives. Oversee daily collections, reconciliation, and bank deposits.
- Ensure compliance with company policies and regulations, and monitor employee performance against key performance indicators (KPIs).
- Manage payment of all utility bills for the branch location.
- Perform additional tasks assigned by the Zonal Manager or senior management.
Required Qualifications
- MBA or Bachelor’s degree in Engineering or a related discipline.
- 3 to 5 years of relevant experience in customer service operations, branch management, after-sales service, team supervision, and dealer or franchise relationship management.
- Strong proficiency in MS Office, especially Excel and data analysis.
- Knowledge of ERP/branch operations systems, complaint management, inventory and asset management, financial reconciliation, and reporting.
- Excellent communication and problem-solving skills.
Preferred Qualifications and Benefits
At Beko, employees are part of a global team that fosters learning, growth, and success. The company emphasizes meaningful work that positively impacts communities and the environment, promoting a culture of innovation and confidence in embracing new ideas and technologies. Beko values camaraderie, inclusion, respect, and mutual support, creating a workplace where employees feel at home and are encouraged to thrive personally and professionally.
Dawlance and Beko are equal opportunity employers, welcoming applicants regardless of race, gender, ethnicity, religion, age, disability, sexual orientation, gender identity, marital status, or political beliefs.
Join Dawlance and Beko to be part of a journey that inspires sustainable lives in every home while advancing your career in a supportive and innovative environment.
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