Manager - Business Continuity Management

easypaisa is Pakistan’s first digital bank, playing a pivotal role in advancing the country’s digital finance landscape. Supported by prominent shareholders including Telenor Group, a leading telecom operator in Asia and the Nordics, and Ant Group, the company behind Alipay, easypaisa delivers secure and convenient financial solutions to millions across Pakistan. The Manager Business Continuity Management will lead the design, implementation, and ongoing enhancement of the enterprise-wide Business Continuity Management (BCM) framework. This role is critical in ensuring that the organization can effectively respond to disruptions, recover operations swiftly, and maintain continuity of critical business functions while adhering to regulatory requirements and internal risk management standards.

Key Responsibilities:
- Develop, maintain, and continuously improve the enterprise BCM framework, including policies, standards, and procedures.
- Conduct and facilitate Business Impact Analysis (BIA) and risk assessments across various business units to identify critical processes and vulnerabilities.
- Collaborate closely with Risk Champions and business stakeholders to develop, review, and update comprehensive Business Continuity Plans (BCPs).
- Define, review, and challenge Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) in partnership with business and technology teams to ensure realistic and effective recovery targets.
- Coordinate crisis management planning, incident response readiness, and recovery strategies to prepare the organization for potential disruptions.
- Plan, execute, and document BCM tests, simulation exercises, tabletop exercises, and disaster recovery drills to validate readiness and identify improvement areas.
- Monitor and track remediation efforts for gaps identified through assessments, testing, and audit reviews to strengthen resilience.
- Prepare dashboards, management reports, and presentations for BCM and Crisis Management steering committees to keep leadership informed.
- Provide hands-on support during actual disruption events and coordinate recovery activities with key stakeholders to minimize impact.
- Ensure all BCM practices align with regulatory expectations, operational risk frameworks, and industry best practices.
- Deliver BCM awareness sessions and training programs across the organization to foster a culture of preparedness.
- Drive continuous improvement initiatives and maintain an up-to-date BCM documentation repository.

Required Qualifications:
- Minimum Bachelor’s degree in Business, Finance, Economics, Statistics, or related fields. Professional qualifications such as CA Inter or ACCA are also acceptable.
- 3 to 5 years of experience in Risk Management within the banking industry.

Behavioral Skills and Competencies:
- Strong knowledge of banking regulations, Basel guidelines, and risk management frameworks.
- Excellent analytical thinking and problem-solving capabilities.
- Effective stakeholder management with strong presentation and communication skills.
- Proficient project management and organizational skills.
- Ability to perform well under pressure and manage crisis situations efficiently.

This role offers the opportunity to contribute to a pioneering digital bank that is transforming financial services in Pakistan. The Manager Business Continuity Management will play a vital role in safeguarding the organization’s operations and reputation by ensuring robust preparedness and resilience against disruptions.