Posted Oct 17, 2026 23 views
PTCL is a leading technology company in Pakistan, recognized for its commitment to innovation and excellence in integrated ICT and cellular network services. As part of its ongoing culture transformation and change management journey, PTCL fosters an inclusive and diverse environment that respects and uplifts individuals from all backgrounds. The company’s vision is to become the largest technology player and a national champion driving Pakistan’s digital transformation, guided by core values such as resilience, big-picture thinking, determination, and valuing success.
Key Responsibilities
- Act as the single point of contact for commercial operations, managing the full lifecycle of colocation customer requests including new hosting, expansions, power augmentations, and decommissioning, while ensuring strict adherence to governance frameworks and service level agreements (SLAs).
- Coordinate cross-functionally with Sales/KAM, Data Center Operations, Product Management, Finance, and Regional teams to streamline communication and enforce standardized deployment workflows.
- Lead customer engagement and experience management by handling professional coordination for customer queries, planned activities, site access, and high-level enterprise visits (CIOs/CTOs), maintaining high satisfaction levels and preventing communication escalations.
- Oversee capacity and allocation management by monitoring rack, POD-, and site-level capacity and power utilization, ensuring accurate tracking, monthly reconciliation, and optimal commercial allocation.
- Maintain commercial inventory control by keeping an accurate, centralized record of critical data center infrastructure components such as PDUs, PDPMs, UPS modules, and cabling, while enforcing approval processes to enable smooth and timely deployments.
- Conduct demand forecasting and capacity planning by aligning data center space and power availability with sales pipelines and two-year product forecasts to identify capacity gaps, optimize revenue, and support expansion planning.
Required Qualifications
- Bachelor’s degree in Engineering, Information Technology, Business, or a related field.
- 5 to 8 years of relevant experience in data center operations, telecom or IT infrastructure, and customer-facing operational roles.
- Professional certifications such as CDCP (Certified Data Centre Professional), CDCS (Certified Data Centre Specialist), or ATD (Advanced Technical Diploma) are highly desirable.
Preferred Qualifications and Benefits
- An MBA degree is preferable, adding value to strategic and commercial decision-making capabilities.
- PTCL offers family-centric workplace policies, including six months of maternity leave and 30 days of paternity leave, supporting a balanced and fulfilling career.
- The company promotes a hybrid work model, allowing flexibility and work-life balance for its employees.
This role provides an excellent opportunity to work closely with enterprise customers and senior leadership, gaining exposure to strategic decision-making and cross-functional collaboration within a dynamic and innovative environment. If you are driven to excel in commercial operations and customer engagement within the data center sector, PTCL invites you to join their journey of digital transformation and growth.
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