Manager Cloud Infrastructure & Digital Services

This role is responsible for the design, availability, and continuous optimization of a carrier-grade private cloud environment that supports mission-critical telecom services, including Circuit-Switched (CS), Packet-Switched (PS), and Value-Added Services (VAS) such as SMSC, OTA, and USSD. The position ensures near-100% uptime, robust disaster recovery, elastic scalability, and secure multi-vendor operations. It aligns cloud infrastructure management with business goals, regulatory requirements, and evolving network demands, while overseeing operations, maintenance, deployment, and network expansions.

Key Responsibilities

Cloud Operations & Service Assurance:
Manage end-to-end cloud infrastructure operations encompassing compute, storage, and networking components. Oversee resource allocation, load balancing, and tenant isolation across multiple services and domains to ensure optimal performance and security.

Cloud Rollout:
Lead deployment projects for Core and VAS expansions, ensuring timely delivery in line with Project Investment Plans (PIP) and budgetary targets. Coordinate cross-functional teams to meet project milestones and quality standards.

Digital Services & Platforms:
Handle Operations and Maintenance (O&M) of Digital VAS platforms such as SMSC, OTA, and USSD. Optimize traffic handling, retry mechanisms, and integration with peer networks. Conduct protocol-level troubleshooting and translate commercial requirements into technical solutions.

Monitoring, Incident & Performance Management:
Define and monitor critical cloud Key Performance Indicators (KPIs) including availability, latency, utilization, and recovery times. Implement comprehensive monitoring and alerting systems with proactive fault detection and ensure 24/7 operational readiness. Drive continuous performance tuning and scalability improvements.

Inventory & Spare Management:
Maintain accurate inventory records of cloud assets, licenses, and spare parts across all sites. Manage lifecycle and availability of critical spares to support high availability and disaster recovery preparedness.

Disaster Recovery & Business Continuity:
Design and maintain disaster recovery strategies for essential telecom services. Ensure geo-redundancy, automated failover mechanisms, and conduct regular disaster recovery drills and testing.

Automation & Platform Optimization:
Champion automation initiatives aimed at reducing manual interventions and operational risks. Standardize provisioning, scaling, and lifecycle management processes for cloud resources to enhance efficiency.

Security, Compliance & Governance:
Ensure adherence to regulatory, telecom industry, and internal security standards. Support audits, risk assessments, and compliance activities to maintain a secure and compliant cloud environment.

Required Qualifications

Education:
A minimum of a bachelor’s degree or higher in a relevant field.

Work Experience:
At least 4 years of professional experience in cloud infrastructure management, preferably within the telecom sector or related industries.

This position demands a proactive individual with strong technical expertise in cloud operations and telecom digital services, excellent project management skills, and a commitment to maintaining high availability and security standards. Candidates should be adept at working in multi-vendor environments and possess a thorough understanding of disaster recovery and business continuity planning.