Manager Collection and Recovery- GoPb {Digital Banking Group}

The Manager Collection and Recovery position within the Digital Banking Group at GoPb is based in Lahore and offers an opportunity to contribute to the bank’s efforts in managing and optimizing the collections and recovery processes. This role is designed for professionals who can lead teams effectively while ensuring compliance with regulatory requirements and internal policies. The position falls within the grade range of Band 9 to Band 7 and is open for applications from September 30, 2026, to October 15, 2026.

Key Responsibilities

Lead and oversee the entire collections and recovery function, ensuring timely and efficient recovery of overdue accounts. Develop and implement strategies to minimize non-performing loans and improve recovery rates. Monitor and analyze portfolio performance, identifying trends and areas for improvement. Coordinate with internal departments such as legal, risk, and credit to streamline recovery processes. Ensure adherence to regulatory guidelines and internal policies related to collections and recovery. Manage and mentor the collections team, fostering a performance-driven culture. Prepare regular reports for senior management, highlighting recovery performance and challenges. Drive initiatives to enhance customer engagement and negotiate settlements where appropriate. Utilize digital tools and analytics to optimize collection strategies and improve operational efficiency.

Required Qualifications

A Bachelor’s degree in Business Administration, Finance, or a related field is mandatory. Proven experience in collections and recovery management within the banking or financial services sector is essential. Strong knowledge of banking regulations and compliance standards related to collections and recovery. Demonstrated ability to lead teams and manage multiple priorities effectively. Excellent communication and negotiation skills are required to handle customer interactions and internal coordination. Proficiency in digital banking platforms and recovery software tools is preferred. Analytical mindset with the ability to interpret data and make informed decisions.

Preferred Qualifications and Benefits

Candidates with additional certifications or training in credit management, risk management, or related disciplines will be given preference. Experience working in a digital banking environment is highly advantageous. The role offers a competitive salary package aligned with the grade band and opportunities for professional growth within the organization. Working in a dynamic and innovative digital banking group provides exposure to cutting-edge technologies and methodologies in collections and recovery. The position encourages continuous learning and development, supporting career advancement in the banking sector.

This role is ideal for a results-oriented professional seeking to make a significant impact on the bank’s asset quality and recovery performance while working in a collaborative and forward-thinking environment.