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- Investigate and solve complex or escalated customer complaints quickly and fairly.
- Create and update clear rules and steps for how the company handles complaints.
- Track complaint trends to find weak spots in products or services and stop future issues.
- Work with other teams like product development or quality assurance to fix root causes.
- Write clear reports on complaint numbers and resolution times for senior leaders.
- Make sure all actions follow local laws and industry rules.
- To undertake any other duties, as required by the Bank.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Department:
Corporate Communication-Compliant Management Unit
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Oct 16, 2026
Posting Date:
Sep 15, 2026
Albaraka Bank Pakistan Ltd
Banking/Financial Services · 2501-3000 employees - Karachi
Albaraka Bank Pakistan Limited
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