Posted 6 days ago 50 views
This role involves managing and overseeing a regional team to drive account activation, ensure timely payroll disbursement, and maintain high standards of customer service. The position requires close monitoring of customer complaints to guarantee prompt resolution and smooth operational flow. The successful candidate will be responsible for leading the team to meet daily targets and key performance indicators, while fostering strong client relationships and coordinating with internal departments to enhance service delivery.
Key Responsibilities
Team Management & Performance: Lead and manage the regional team to achieve assigned KPIs, daily visit targets, and operational objectives. Ensure the team remains motivated and focused on meeting business goals.
Client Relationship Management: Conduct regular visits to clients, build and maintain strong relationships with clients and key points of contact, and ensure high levels of client satisfaction.
Account Activation: Oversee account activation activities, ensuring timely activation of assigned accounts in alignment with business targets.
Payroll Management: Coordinate with relevant stakeholders to guarantee accurate, timely, and seamless payroll disbursement.
Complaint Management: Proactively identify operational issues, monitor customer complaints, and ensure their resolution within defined turnaround times.
Reporting & Monitoring: Review daily dashboards, track team performance, analyze operational metrics, and prepare consolidated reports for management review.
Team Development: Coach, mentor, and train team members to enhance their skills, improve performance, and achieve operational goals.
Operational Coordination: Collaborate with internal departments and stakeholders to address service delivery challenges and improve operational efficiency.
Required Qualifications
- Proven experience in team leadership and people management.
- Strong client relationship management skills.
- Excellent communication and interpersonal abilities.
- Effective problem-solving and complaint resolution skills.
- Competency in data analysis and performance monitoring.
- Skilled in reporting and cross-functional coordination.
- Ability to coach and develop team members.
- Strong time management skills with a focus on achieving targets.
Key Performance Indicators (KPIs)
- Team account activation percentage.
- On-time payroll disbursement percentage.
- Complaint resolution turnaround time.
- Client visit coverage.
- Overall team KPI achievement and performance.
Compensation and Work Location
The position offers a monthly salary ranging from Rs150,000 to Rs200,000. This role requires in-person attendance at the designated work location.
This opportunity is ideal for a results-driven professional with a strong background in team leadership, client management, and operational coordination, seeking to contribute to a dynamic and fast-paced environment.
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