Manager Governance & Conduct

The Manager Governance & Conduct will play a pivotal role in implementing and overseeing the bank’s governance and conduct framework to ensure compliance and promote a culture of integrity across all business units. This position involves continuous monitoring of customer conduct, service quality, and governance indicators, while driving corrective actions where necessary. The role requires close collaboration with various stakeholders to support policy development, enhance governance awareness, and lead initiatives aimed at continuous improvement. The successful candidate will also be responsible for preparing detailed governance reports, dashboards, and presentations for senior leadership to facilitate informed decision-making.

Key Responsibilities
- Implement and monitor the bank’s Conduct & Governance framework across all departments.
- Oversee customer conduct, service quality, and governance metrics, ensuring timely identification and resolution of issues.
- Develop comprehensive governance reports, dashboards, and management presentations for senior leadership.
- Coordinate with internal stakeholders to support policy formulation and promote governance best practices.
- Lead initiatives to raise governance awareness and drive continuous improvement in conduct risk management.

Required Qualifications
- Minimum Bachelor’s degree from an HEC-recognized institute or university; a Master’s degree is preferred.
- At least 5 years of relevant experience in governance, conduct risk, or banking control frameworks.
- Strong knowledge of governance, conduct risk, and banking control frameworks.
- Proven ability to identify control gaps and implement remediation measures.
- Excellent report writing, MIS, and presentation skills.
- Strong communication skills with proficiency in Microsoft Excel and PowerPoint. Familiarity with Power BI is preferred.

Preferred Qualifications and Additional Advantages
- Professional certifications related to governance, risk, or compliance will be considered an added advantage.
- Qualification or experience in Islamic Finance is highly desirable.

This role is based at the Head Office in Karachi and falls under the Service Quality Department. The deadline for applications is November 12th, 2026.